Account, Billing and Subscription
General account and login guides and troubleshooting tips
10 articles
- Account notification settingsThis guide explains how to manage your notification preferences through the Notification settings area of My Profile, and decide which notifications to receive and how to receive them.
- How to view your billing informationA guide to where to find your billing information
- How to edit your billing informationA guide to where you find and edit your billing information
- FAQ: Why do I not receive emails from Mercell?
Subscriptions and Licences
Guides on managing your subscriptions and licences
- How to delete your own accountThe steps you must follow to close your account
- Troubleshooting: I am missing access to certain featuresHere are the most common reasons why you might not have access to specific features and how to resolve them.
- How to review and edit your organisation's subscriptionsThis guide will help you navigate and manage your company’s subscription licenses through the platform, ensuring that the appropriate users have access to the right features and functionalities.
- How to purchase additional licencesSteps to take to purchase additional licences without needing to contact Mercell
- AI CreditsAI Credits for AI Bid assitance tools: How They Work and How to Purchase Them
Invoices
All you need to know about managing invoices