Note: Once your account is deleted, it cannot be restored. All associated information will be permanently removed, your notifications will stop, and you will be unsubscribed from Mercell’s email list.
If you are the only and last Organisation Administrator for your organisation profile, you cannot delete your account yourself. You must either assign the administrator role to another user first or, if you wish to delete both your user profile and the organisation profile, contact Mercell Support for assistance.
If you wish to delete your account and entirely end your subscription you must inform Mercell 90 days before your licence end date.
Deleting your account via the User menu:
Click your name in the top-right corner of the page.
Select My Profile from the drop-down menu.
You will be directed to the General Information tab.
Scroll down and click the red Delete account button.
A pop-up window will appear. Confirm the deletion by clicking Delete.
You will then receive a confirmation email containing a link to finalise the deletion process.
Important: Email Confirmation Required
The deletion link must be confirmed within 10 minutes, as it will expire afterwards.
If the link is not used in time, your account will remain active, and all services will continue as usual.
If the link expires or is missed, you must restart the deletion process from your profile settings.
Once the deletion is successfully confirmed, you will see a confirmation message and be redirected to the login page.
Article Ref: 101220251227