In-app purchases of licences are currently only available for Supplier Organisations.
In-app purchases of licences are currently not available to UK based customers
To help you manage your organisation's needs more efficiently, you can purchase additional licences directly through the platform. This creates a self-service channel so you can enhance your account at any time.
Who Can Access This Feature?
This feature is available exclusively to users with the Organisation Administrator role within Supplier organisations.
Your organisation must have its own dedicated licence pool to make direct purchases.
Standard users who attempt to purchase will be informed that they lack the required permissions and must contact their internal Administrator.
How to Purchase Additional Licences
To add more licences to an active subscription, follow these steps:
Navigate to your subscriptions: Go to Settings, select Organisation Management, and open the Subscriptions tab.
Locate the contract: Scroll to the Subscriptions section, find the specific contract, and click Buy licences.
Add licences and verify details: Enter the number of additional users you need. Review the price per licence, your organisation details, and your billing information, clicking Continue after each step.
Select Payment Method: You can now choose to pay via standard invoice or instantly using a digital payment method (such as credit card or PayPal, depending on your region).
Review and Confirm: Click Confirm purchase. Digital payments are processed in seconds, automatically adjusting your contract and granting instant access to the new licences. (If a digital payment fails, you will be prompted to try again or choose an alternative method).
Managing Renewals and Unpaid Invoices
The platform now makes managing your annual billing much easier with digital integration:
Annual Renewals: When your subscription is due for renewal, you will receive an invoice 30 days in advance. This invoice will now include a secure link, giving you the flexibility to pay instantly via credit card or continue paying by traditional invoice.
Unpaid Invoices: You can view your invoice history directly in the platform. Simply click the Pay now button next to any unpaid invoice to settle the balance immediately using a digital payment method.
Special Circumstances: Using "Request a call"
In certain scenarios, self-service purchasing is not possible. Instead of a price, you will see a Request a call button, which notifies our Sales team to assist you manually. You will see this if:
You need a custom package: Enterprise plans or custom-priced packages require manual processing.
You have bundled contracts: Organisations with multiple active contracts bundled together cannot currently upgrade directly.
Your company details are incomplete: Solo traders or organisations with invalid registration numbers must speak with our team to verify their details first.
Article Ref: 220620261047