Overview
In this article, we will walk you through the process of setting a new password for both your photographer account and your client's panel. We will also explain what to do if you use Facebook or Google login.
Key Benefits
Client support: You will know which link to send to a client who cannot log in.
Login flexibility: You will learn how to set a password even if you have been logging in via social media until now.
How to recover the password for your photographer account?
If you cannot log in to your Mafelo panel, follow the steps below.
Go to the photographer panel login page: https://app.mafelo.com/auth/login.
Below the password field, click the Forgot your password? link.
Enter the email address associated with your account.
Click the Send password reset instructions button.
Check your inbox. You will receive an email with instructions for setting a new password.
Tip: If you do not see the email in your main folder, be sure to check the Promotions or Notifications folder.
What to do when a client has forgotten their password?
It often happens that your client cannot remember the password to their panel (where they select photos). Keep in mind that the client logs in at a different location than the photographer.
To help the client:
Ask them to go to the client panel login page: https://client.mafelo.com/auth/login
Below the password field, they should click the Forgot your password? link. You can also copy the direct password reset link for clients: https://client.mafelo.com/auth/reset-password.
Once the client enters their email address on that page, the system will automatically send them instructions for creating a new password.
Important: You cannot manually change the password on behalf of a client for security reasons. The client's account may also contain galleries from other photographers. The client must perform this action themselves using the link above.
Troubleshooting and social login
I log in via Facebook – what should I enter?
If you usually log in by clicking the Log in with Facebook button, you can still use the password reset option.
In the reset field, you must enter the exact same email address that you use to log in to Facebook.
This will allow you to set an independent password for Mafelo.
From then on, you will be able to log in in two ways: using the social button OR by entering your email and new password.
The password reset link did not arrive
The most common cause is a mail filter that sorts messages into other tabs, e.g. Promotions, Notifications, etc.
Ask them to check tabs other than the main inbox. You can use the search icon and type the word "instructions".
Make sure there was no typo when entering your email address (e.g. .con instead of .com).
Can I change my password directly in the panel while logged in?
No. To change your password, use the "Forgot your password?" option on the login page.
Frequently Asked Questions (FAQs)
Does the password reset link expire?
Yes, for security reasons password reset links are one-time use and have a limited validity period. If the link has expired, simply request a password reset again.
Do the client and photographer log in at the same place?
No. The photographer panel (for managing your business) and the client panel (for viewing photos) are two different pages. Make sure you are trying to reset the password on the correct service (you can find the addresses in the instructions above).