I have a query about crypto – who can help?
Crypto accounts at IG Markets Singapore are managed by Independent Reserve. For any crypto-related queries, you'll need to contact Independent Reserve directly.
There are two ways to do this from within the app:
Account page: Go to your Account > scroll to Support > tap Contact IR
Help & FAQs: Go to Help & FAQs > Crypto (Independent Reserve) > open a relevant article > tap Get IR Support
Both options are only visible if you have an active crypto account.
Q1. How does Independent Reserve keep my funds secure?
Independent Reserve uses multiple layers of security including:
Independent Reserve is subject to client safeguarding obligations as a licenced MPI
Two-Factor Authentication (2FA) – strongly recommended for account access and withdrawals
SSL encryption on all platform communications
ISO 27001 certification – highest international standard for information security (certified since 2021)
Regular penetration testing and security audits
Withdrawal address whitelisting
No lending or rehypothecation – client assets are never pledged as collateral
Q2. Does Independent Reserve lend out client funds?
No. Independent Reserve has never engaged in lending, borrowing, or rehypothecation of client assets. All client assets (both fiat and crypto) are fully segregated and safeguarded from Independent Reserve's own operational assets.
Q3. What is Two-Factor Authentication (2FA)?
2FA adds a second layer of security beyond your password. Each login or sensitive action requires a one-time code from an authenticator app such as Google Authenticator. It is strongly recommended and may be required for certain account actions.
Q4. Can I whitelist withdrawal addresses?
Yes. You can whitelist specific cryptocurrency wallet addresses so that withdrawals can only be sent to pre-approved addresses.
Q5. Is Independent Reserve audited?
Yes. Independent Reserve undergoes external financial audits to verify that client fiat and crypto reserves are securely and accurately maintained.