IG Client Services Helpdesk

I have a query about crypto – who can help?

Crypto accounts at IG Markets Singapore are managed by Independent Reserve. For any crypto-related queries, you'll need to contact Independent Reserve directly.

There are two ways to do this from within the app:

- Account page: Go to your Account &gt; scroll to Support &gt; tap Contact IR
- Help &amp; FAQs: Go to Help &amp; FAQs &gt; Crypto (Independent Reserve) &gt; open a relevant article &gt; tap Get IR Support

Both options are only visible if you have an active crypto account.

Withdrawals are supported up to SGD 200,000, with a SGD 1.50 fee for amounts below SGD 200,000 and a flat SGD 20 fee for withdrawals at or above that threshold.

What are the SGD withdrawal fees?

Spread bets, CFDs, and other financial instruments are complex and carry a high risk of losing money rapidly due to leverage. A significant percentage of retail investor accounts lose money when trading these instruments. You should consider whether you understand how they work and whether you can afford to take the high risk of losing your money.

Professional clients can lose more than their deposits. All trading involves risk. The value of investments can fall as well as rise, which could result in getting back less than originally invested. Past performance is not a guarantee of future results.

IG is a trading name used by entities within the IG Group, which are regulated in their respective jurisdictions. Please refer to your region-specific help center for detailed regulatory information.

The information on this site is not intended for residents of countries where such distribution would be contrary to local law or regulation.

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