Customer Support

Crypto accounts at IG Markets Singapore are managed by Independent Reserve, who have their own dedicated support team. As your crypto account, trades, and account data are held entirely within Independent Reserve's platform, our IG Markets team is unable to view or access any of this information on your behalf. For any crypto-related queries, you will need to reach out to Independent Reserve directly.

You can do this from within the app in two ways:

All options are only visible if you have an active crypto account.

Yes. Independent Reserve maintains a detailed Help Centre at https://www.independentreserve.com/sg/help, covering account setup, deposits, withdrawals, the Travel Rule, trading, and security.

Independent Reserve segregates all client assets (fiat and crypto) from its own operational funds and funds are held at some of the major Tier 1 banks. As a MAS-licensed Major Payment Institution, Independent Reserve is subject to ongoing regulatory oversight, liquidity requirements, and regular reporting to MAS.

To sign up for an account, head to the Home tab and tap on "Crypto by Independent Reserve". From there, you'll need to complete a Risk Awareness quiz to finish setting up your account.

When closing your IG Markets account, you will have the option to close your Independent Reserve crypto account at the same time. If you would prefer to keep your crypto account open, you can do so and continue to access it directly through the Independent Reserve app or website independently.

Please note that once your IG Markets account is closed, you will no longer be able to access your Independent Reserve account through the IG Markets app.

Your CFD/Shares account and your Crypto account operate on separate payment rails. As the two accounts run on different banking and settlement infrastructure, direct fund transfers between them are not possible. To fund your Crypto account, you will need to deposit separately via PayNow or FAST transfer directly into your Independent Reserve account.

Yes. You can log in directly to the Independent Reserve app, but you will first need to retrieve your username and set a password through the IG Markets app.

Follow these steps:

For any issues relating to your Crypto account – including deposits, withdrawals, trades, account balances, or transaction history – you will need to raise a ticket directly with Independent Reserve.

This is because your Crypto account is powered and managed entirely by Independent Reserve, an MAS-licensed cryptocurrency exchange. All your crypto holdings, trading activity, and account data sit within Independent Reserve's platform. As IG Markets does not have visibility into your Independent Reserve account, we are unable to investigate or resolve crypto-related issues on your behalf.

To raise a ticket with Independent Reserve, you can do so directly from within the app:

All options are only visible if you have an active crypto account.

Independent Reserve's support team will be best placed to assist you with any of the following: