IG partners with Independent Reserve, a trusted cryptocurrency provider that places strong emphasis on security and regulatory compliance. Independent Reserve is ISO 27001 certified, AUSTRAC registered, and subject to regular audits.
How Are My Crypto Assets Protected?
The majority of cryptocurrency assets are stored in cold storage, meaning they are kept offline in highly secure facilities. Access to these assets requires multiple layers of authorisation.
Client funds are:
Held separately from company funds
Backed on a 1:1 basis with reserves
Not used for trading, lending, or operational purposes
This segregation helps protect client assets in the event of operational issues.
How Secure Is the Platform?
Platform infrastructure is designed to meet high security and resilience standards:
Data is hosted in Tier 3 data centres in Sydney
Real-time backups are maintained to minimise data loss
All communications are fully encrypted
Systems are designed to operate under worst-case scenarios
What Regulatory Protections Apply?
Australian Regulatory Framework
Cryptocurrency services are provided within Australia’s regulatory environment, including:
AUSTRAC registration
Compliance with Australia’s anti-money laundering and counter-terrorism financing obligationsConsumer protection
Australian Consumer Law applies to services providedPrivacy compliance
Personal information is handled in accordance with the Privacy Act and related data protection requirements
How Do I Protect My IG Crypto Account?
Account Security Best Practices
You play an important role in keeping your account secure.
Account monitoring
Regularly review login activity for unusual access
Enable all security-related email notifications
Review statements and transaction history frequently
Report suspicious activity immediately
What Should I Do If My Account Is Compromised?
Immediate Actions
If you believe your account may have been compromised:
Change passwords immediately
Contact support using official IG channels
Review transactions for unauthorised activity
Secure your devices by scanning for malware and updating security software
Continue monitoring your account for further suspicious behaviour
Ongoing Daily Practices
To reduce risk:
Access your account only from trusted devices and secure networks
Monitor account activity and statements regularly
Keep your operating system, apps, and security software up to date
Important
While IG and Independent Reserve implement extensive security controls, cryptocurrency involves risk. Clients are responsible for maintaining strong personal security practices to help protect their accounts and assets.