I have a query about crypto – who can help?
Crypto accounts at IG Markets Singapore are managed by Independent Reserve. For any crypto-related queries, you'll need to contact Independent Reserve directly.
There are two ways to do this from within the app:
Account page: Go to your Account > scroll to Support > tap Contact IR
Help & FAQs: Go to Help & FAQs > Crypto (Independent Reserve) > open a relevant article > tap Get IR Support
Both options are only visible if you have an active crypto account.
Q1. How do I create an account on Independent Reserve?
You can sign up via the Crypto tile in the IG Markets app.
To open your account, you will need to:
Answer a few onboarding questions
Complete the Risk Awareness Quiz
Accept the Terms & Conditions
Make a deposit and start trading
To protect the security of your account and funds, you will be required to verify your identity and set a password before you are able to withdraw any funds or assets.
Q2. Do I need to complete a Risk Awareness Quiz before trading?
Yes. In line with MAS requirements, Singapore clients are required to complete a Risk Awareness Quiz before making any deposits or trades. This ensures clients understand the risks associated with cryptocurrency investments.
Q3. Is there an age requirement?
Yes. You must be 18 years of age or older to open an account.
Q4. Can Singapore PRs and foreigners residing in Singapore open an account?
Yes. Independent Reserve accepts Singapore residents including citizens, Permanent Residents, and eligible foreigners. Identity verification requirements will apply based on your residency status.