I have a query about crypto – who can help?
Crypto accounts at IG Markets Singapore are managed by Independent Reserve. For any crypto-related queries, you'll need to contact Independent Reserve directly.
There are two ways to do this from within the app:
Account page: Go to your Account > scroll to Support > tap Contact IR
Help & FAQs: Go to Help & FAQs > Crypto (Independent Reserve) > open a relevant article > tap Get IR Support
Both options are only visible if you have an active crypto account.
Q1. Who is Independent Reserve?
Independent Reserve is a regulated cryptocurrency exchange founded in 2013, operating in Singapore since 2019. It is Singapore's first licensed cryptocurrency exchange for all investors, regulated by the Monetary Authority of Singapore (MAS) and holding a Major Payment Institution (MPI) Licence under the Payment Services Act (PSA) 2019 (Licence No. PS20200517). The exchange serves retail investors, high-net-worth individuals (HNWIs), family offices, and institutions.
As of 30 January 2026, following an acquisition, Independent Reserve is owned by IG Group Holdings plc. However, Independent Reserve continues to operate as a distinct brand and regulated entity under IG Group ownership.
Q2. Is Independent Reserve regulated in Singapore?
Yes. Independent Reserve SG Pte Ltd is licensed by the Monetary Authority of Singapore (MAS) as a Major Payment Institution under the Payment Services Act 2019, authorised to provide Digital Payment Token (DPT) services. It was one of the first cryptocurrency exchanges to receive full MAS licensing in Singapore. You can verify its licence on the MAS Financial Institutions Directory at eservices.mas.gov.sg.
Q3. Who owns Independent Reserve?
Independent Reserve was founded in 2013 by Adrian Przelozny and Adam Tepper. In 2025/2026, IG Group completed its acquisition of Independent Reserve. The acquisition was approved by MAS. Independent Reserve continues to operate under its existing Singapore leadership on a day-to-day basis.
Q4. How many customers does Independent Reserve have?
Independent Reserve Group serves over 500,000 customers globally across Australia, New Zealand, Singapore, and other APAC markets.
I have a query about crypto – who can help?
Crypto accounts at IG Markets Singapore are managed by Independent Reserve. For any crypto-related queries, you'll need to contact Independent Reserve directly. There are two ways to do this from within the app:
Account page: Go to your Account > scroll to Support > tap Contact IR
Help & FAQs: Go to Help & FAQs > Crypto (Independent Reserve) > open a relevant article > tap Get IR Support
Both options are only visible if you have an active crypto account.
