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Step-by-step guide to claiming your appliance voucher for a washing machine, fridge, cooker, air fryer or other household item - enter your delivery details and what to expect from the…

How do I redeem my appliance voucher?

What to do if your washing machine, fridge, cooker or other household appliance hasn't arrived or your delivery date has passed.

Where is my appliance?

How to rearrange or change the delivery date for your washing machine, fridge, cooker or other household appliance after placing your order.

Can I change my delivery date?

What to do if your washing machine, fridge, cooker or other household appliance delivery goes wrong - who to contact and what information to include.

What happens if there is an issue with my delivery?

Who to contact if your washing machine, fridge, cooker, air fryer or other household appliance is faulty or not working - and what information to include.

There is a problem with my appliance - who do I contact?

Help with your home appliance voucher - including how to claim it, what to expect from delivery, installation, and who to contact if something goes wrong.

6. Home appliances

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