When to use ATM cash
ATM cash vouchers (also known as Pin4Cash) let your recipient withdraw cash from any of around 15,000 Pin4Cash ATMs across the UK. There is no over-the-counter interaction. Your recipient receives a code on their mobile and uses it at the ATM to withdraw their cash. Vouchers can be issued for amounts up to £250.
ATM cash works well when your recipient values privacy or doesn't want to collect from a shop. It does have one hard requirement: your recipient needs a UK mobile number to receive the verification codes. See Which cash voucher should I send? for a full comparison.
Before you start: KYB
ATM cash is a regulated product. You'll need to pass a Know Your Business (KYB) check for ATM Cash before you can send ATM cash vouchers. This is a separate KYB from PayPoint and Post Office.
If you haven't yet passed ATM Cash KYB, email us at disbursements@huggg.me to start the process. Processing a KYB form takes 3 to 5 working days.
Fees
There are extra fees associated with this product. For an up-to-date breakdown of issuance fees, cancellation fees, and any other charges, email us at disbursements@huggg.me.
Pre-send checklist
Before you send an ATM cash voucher, confirm:
Your organisation has passed ATM Cash KYB
Your recipient has a UK mobile number
The amount is £10 to £250, in £10 multiples
Your recipient can get to a Pin4Cash ATM
What to know
UK mobile required. The Pin4Cash system sends verification codes by SMS, so a recipient without a UK mobile cannot use this product. Choose PayPoint cash, Post Office cash, or OneLink Cash instead.
No over-the-counter interaction. Your recipient receives their code on their phone and uses it directly at the ATM. This often suits recipients who value privacy or don't want to ask for help at a till.
Find an ATM. There are around 15,000 Pin4Cash ATMs UK-wide. Your recipient can find their nearest at pin4cashatm.com/en/map (Pin4Cash has its own locator, separate from PayPoint's).
Single use. The voucher can only be used once.
Common issues and what to do
Issue | What to do |
Recipient doesn't have a UK mobile | ATM cash will not work. Send PayPoint cash, Post Office cash, or OneLink Cash instead. |
Recipient hasn't received the verification code | Check the mobile number entered is correct, and ask them to check their inbox including spam and blocked SMS folders. If still not received, they should try again after a few minutes. |
Recipient doesn't have a Pin4Cash ATM nearby | Consider PayPoint cash, Post Office cash, or OneLink Cash instead. Recipients can check the Pin4Cash locator at pin4cashatm.com/en/map. |
Recipient needs more than £250 | Send a Post Office cash voucher instead (up to £4,000), or send multiple ATM cash vouchers. |
How your recipient collects the cash
Recipients open their link, follow the steps to receive a verification code by SMS, and use the code at any Pin4Cash ATM to withdraw their cash. For full recipient instructions, see How do I use my ATM cash voucher?
Still need help?
Email us at support@huggg.me and we'll do our best to assist.