When to use PayPoint energy
PayPoint energy vouchers are best for recipients who top up an energy meter and have a provider on the PayPoint network. Vouchers are redeemed in store at any of around 28,000 PayPoint locations and are capped at £49 per voucher.
If your recipient pays a bill rather than topping up a meter, send an Energy Card instead. If you're not sure which is right, send OneLink Energy. See: Which energy voucher should I send? for a full comparison.
Before you start: KYB
PayPoint is a regulated product. You'll need to pass a Know-Your-Business (KYB) check for PayPoint before you can send PayPoint vouchers. The same KYB covers both PayPoint cash and PayPoint energy.
If you haven't yet passed PayPoint KYB, email us at disbursements@huggg.me to start the process. It typically takes 3-5 working days to process a KYB form.
Fees
There are extra fees associated with this product. For an up-to-date breakdown of issuance fees, cancellation fees and any other charges, email us at disbursements@huggg.me.
Pre-send checklist
Before you send a PayPoint energy voucher, confirm:
Your organisation has passed PayPoint KYB
Your recipient's energy provider is on the PayPoint partner list (see below)
The amount is £49 or under - PayPoint energy vouchers cannot be sent for a higher value
Your recipient has their gas card, electricity key or Smart Meter card available - they will need it at the till
Your recipient is able to redeem in store at a PayPoint location
Supported energy providers
PayPoint energy vouchers work with the following energy providers:
Boost
Bristol Energy
Budget Energy
Click Energy
Data Energy
E (Gas and Electricity) Ltd
Electric Ireland
Energy Controls
Engie
Enviroenergy
E.ON Next
Firmus Energy
Insite
Ista
L&Q
LanTen
Metro Prepaid
Nabuh Energy
Octopus Energy
OVO Energy
Power NI
Robin Hood Energy
Scottish Power
Shell Energy
Spark
SSE
SSE Airtricity
Switch 2
Sycous
Tonik
Utilita
Utility Warehouse
Vital Energi
Welcome Energy
What to know
Cap of £49 per voucher. If you need to send more than £49 to a single recipient for energy meter top-ups, you'll need to send multiple PayPoint vouchers.
In-store redemption only. The recipient must take their voucher to a PayPoint location with their gas card, electricity key or Smart Meter card. The store assistant will scan the barcode (or process it manually) and top up their key or card.
ID may be required. The voucher will state if identification is needed. Acceptable ID includes a driving licence, bank statement, council tax bill, or any utility bill.
Single use. The voucher can only be used once and will expire on the date shown.
Common issues and what to do
Issue | What to do |
Provider isn't on the PayPoint list | Send a Post Office energy voucher (different provider list) or an Energy Card (if they pay online by card) instead. |
Recipient doesn't have a PayPoint nearby | Consider Post Office energy or OneLink Energy. Recipients can find their nearest PayPoint at https://www.paypoint.com/store-locator. |
Recipient doesn't have their gas card, electricity key or Smart Meter card | They will need to obtain a replacement from their energy provider before they can redeem. |
Amount needed is over £49 | Send multiple PayPoint vouchers, or use an Energy Card or OneLink Energy. |
How your recipient redeems
Recipients open their link, generate the voucher, and present the barcode at any PayPoint location along with their gas card, electricity key or Smart Meter card. For full recipient instructions, see the recipient-side article: How does PayPoint work? (Receiving vouchers)
Need help?
If you're not sure whether PayPoint is right for a specific recipient, or you need to start a KYB process, email us at disbursements@huggg.me and we'll help.