An appliance voucher delivers one specific item to your recipient's door. You pick the item before you send, and your recipient enters their own delivery address when they open the link.
When to use an appliance voucher
Appliance vouchers cover white goods, small appliances, and furniture: washing machines, fridges, cookers, kettles, microwaves, and similar. The sender picks the specific item from the catalogue at the point of sending, the recipient enters their own delivery address when they open the link, and the courier handles the rest.
Unlike most other Huggg Payouts products, appliance vouchers are tied to a specific item rather than a value. One voucher equals one delivery of the item you've chosen.
Cost
The price shown on the platform for each item includes UK mainland delivery and 20% VAT. Where installation or removal is available, you'll see options to add these and the price will adjust.
How it works
You pick the item. Go to the appliance section of the platform, browse the catalogue (white goods, small appliances, furniture), and select the type of item. For items with options, you'll then see variants such as "Washing machine 7kg + installation" or "Washing machine 7kg + installation + removal". Pick the one that fits.
You send the link. The recipient receives a Huggg link by email, text, or letter, as with any other Huggg product.
The recipient enters their own delivery address. When they open the link, they enter their delivery details. You don't need to know their address.
The courier arranges delivery directly with the recipient. Huggg's supply partner ATS (Advanced Total Supplies) contacts the recipient to arrange a delivery date and time.
If installation or removal was selected, it happens at the delivery. The delivery team will unpack the new item, build or install it in its final position, take packaging away, and (if removal was chosen) remove the recipient's existing item for recycling. If you select installation, it is part of the order and goes ahead on the delivery day.
Pre-send checklist
Before you send an appliance voucher, confirm:
You've picked the right item type and variant (with or without installation, with or without removal)
Your recipient lives in UK mainland
Your recipient understands they'll be asked to enter a delivery address when they open the link
Your recipient knows the courier (ATS) will be in touch to arrange a delivery date, and that missed deliveries can incur a re-delivery fee (see below)
If you've chosen installation, your recipient knows it goes ahead on the delivery day and cannot be turned down
What to know
One voucher, one item. Appliance vouchers are tied to a specific item and a specific delivery. They cannot be split, exchanged for a different item, or partially redeemed.
Recipient enters their own delivery address. You don't need to collect or pass on the recipient's address. They enter it themselves when they open the link, which keeps the data with them.
Installation and removal on larger items. Washing machines, fridges and cookers have options for installation and existing-item removal. Kettles, microwaves and other small items don't. The platform shows what's available for each item.
Installation cannot be turned down. If you choose installation, it forms part of the order. The delivery team will fit the item when they deliver it.
If your recipient turns installation away, the team cannot complete the delivery and will take the item back. Huggg will then refund the order to your Huggg wallet, minus the delivery cost, which varies by item.
Tell your recipient to expect installation, so the delivery goes ahead first time.
£59.99 missed delivery fee. If the recipient isn't present at their agreed delivery date and time, a re-delivery fee of £59.99 (inc. VAT) is charged to the sender. Make sure your recipient knows to keep their delivery slot or rearrange it in advance with ATS.
Refunds for undeliverable orders. If the courier can't deliver (for example, the address is deemed a health and safety risk), Huggg will contact you to arrange a refund of the order to your Huggg wallet. Where costs have already been incurred, for example a technician attending, Huggg will explain any deduction at that point.
Once delivered, the order can't be cancelled. If your recipient has received their item, the voucher is fully redeemed and refunds aren't available.
Common issues and what to do
Issue | What to do |
You picked the wrong item or variant before sending | If the voucher hasn't been claimed yet, cancel and re-send with the correct item. Once claimed and the delivery is in motion, contact us at support@huggg.me to discuss options. |
Recipient hasn't received their appliance | See Issues after sending: deliveries, faults and questions. Delivery queries go to ATS with the Order ID. |
Recipient missed their delivery date | A £59.99 re-delivery fee will be charged to your wallet. The recipient should contact ATS at customerservice@advancedtotalsupplies.co.uk to arrange a new date. |
Recipient turns installation away on the delivery day | The delivery team will take the item back and Huggg will refund the order to your wallet, minus the delivery cost. |
Recipient reports a fault with the appliance | Faults within the first year go to ATS at customerservice@advancedtotalsupplies.co.uk with the Order ID. See Issues after sending: deliveries, faults and questions. |
Recipient lives outside UK mainland | Contact us at support@huggg.me before sending to check whether the recipient's location is covered. |
How your recipient receives their appliance
Recipients open their link, confirm the item, enter their delivery address, and wait for ATS to contact them to arrange the delivery slot. For full recipient instructions, including what to expect if installation is part of the order, see How do I redeem my appliance voucher?
Still need help?
Email us at support@huggg.me and we'll do our best to assist.