When to use an appliance voucher

Appliance vouchers cover white goods, small appliances and furniture - washing machines, fridges, cookers, kettles, microwaves and similar. The sender picks the specific item from the catalogue at the point of sending, the recipient enters their own delivery address when they open the link, and the courier handles the rest.

Unlike most other Huggg Payouts products, appliance vouchers are tied to a specific item rather than a value - one voucher equals one delivery of the item you've chosen.

No KYB needed

Appliances are not a regulated product, so no Know-Your-Business check is required. Any organisation with a Huggg Payouts account can send appliance vouchers straight away.

Cost

The price shown on the platform for each item includes UK mainland delivery and 20% VAT. Where installation or removal is available, you'll see options to add these and the price will adjust. Some items (such as small appliances like a kettle) don't have installation or removal options.

How it works

You pick the item. Go to the appliance section of the platform, browse the catalogue (white goods, small appliances, furniture) and select the type of item.
For items with options, you'll then see variants such as "Washing machine 7kg + installation" or "Washing machine 7kg + installation + removal" - pick the one that fits.
You send the link. The recipient receives a Huggg link by email, text or letter, as with any other Huggg product.
The recipient enters their own delivery address. When they open the link, they enter their delivery details. You don't need to know their address.
The courier arranges delivery directly with the recipient. Huggg's supply partner ATS (Advanced Total Supplies) contacts the recipient to arrange a delivery date and time.
If installation or removal was selected, ATS handles that too. They will unpack the new item, build or install it in its final position, take packaging away, and (if removal was chosen) remove the recipient's existing item for recycling.

Pre-send checklist

Before you send an appliance voucher, confirm:

You've picked the right item type and variant (with or without installation, with or without removal)
Your recipient lives in UK mainland
Your recipient understands they'll be asked to enter a delivery address when they open the link
Your recipient knows the courier (ATS) will be in touch to arrange a delivery date - and that missed deliveries can incur a re-delivery fee (see below)

What to know

One voucher, one item. Appliance vouchers are tied to a specific item and a specific delivery. They cannot be split, exchanged for a different item, or partially redeemed.

Recipient enters their own delivery address. You don't need to collect or pass on the recipient's address. They enter it themselves when they open the link, which keeps the data with them.

Installation and removal where available. Larger items (washing machines, fridges, cookers) typically have options for installation and existing-item removal. Smaller items (kettles, microwaves) don't. The platform shows what's available for each item.

£59.99 missed delivery fee. If the recipient isn't present at their agreed delivery date and time, a re-delivery fee of £59.99 (inc. VAT) is charged to the sender. Make sure your recipient knows to keep their delivery slot or rearrange it in advance with ATS.

Refunds for undeliverable orders. If the courier can't deliver (for example, the address is deemed a health and safety risk), Huggg will contact you to arrange a refund of the order to your Huggg wallet.

Once delivered, the order can't be cancelled. If your recipient has received their item, the voucher is fully redeemed and refunds aren't available.

Common issues and what to do

Issue	What to do
You picked the wrong item or variant before sending	If the voucher hasn't been claimed yet, cancel and re-send with the correct item. Once claimed and the delivery is in motion, contact us at support@huggg.me to discuss options.
Recipient hasn't received their appliance	See: Issues after sending: deliveries, faults and questions - delivery queries go to ATS with the Order ID.
Recipient missed their delivery date	A £59.99 re-delivery fee will be charged to your wallet. The recipient should contact ATS at customerservice@advancedtotalsupplies.co.uk to arrange a new date.
Recipient reports a fault with the appliance	Faults within the first year go to ATS at customerservice@advancedtotalsupplies.co.uk with the Order ID. See: Issues after sending: deliveries, faults and questions.
Recipient lives outside UK mainland	Contact us at support@huggg.me before sending to check whether the recipient's location is covered.

How your recipient redeems

Recipients open their link, confirm the item, enter their delivery address, and wait for ATS to contact them to arrange the delivery slot. For full recipient instructions, see the recipient-side articles: Where is my appliance? and There is a problem with my appliance - who do I contact?