Your Post Office cash voucher lets you collect cash over the counter at any Post Office branch. There are around 11,500 locations nationwide.
Step 1 - Claim your voucher
Open the link you received by email, text, or letter (for letters, go to huggg.me/claim and enter your 16-digit code)
Click Voucher details, then Claim Now
Your voucher will appear on screen with a barcode
Step 2 - Go to a Post Office
Find your nearest branch at postoffice.co.uk/branch-finder. Take your voucher with you - either on your phone or as a printed copy.
Step 3 - Collect your cash
Present the barcode to the cashier and they will scan it and hand over your cash.
Please note: Once you have claimed your voucher, please wait 15 minutes before going to the Post Office. It can take up to 15 minutes for the Post Office system to accept the barcode. If you present it too soon it may be declined.
Also make sure your phone screen is in light mode when showing the barcode - barcodes don't always display correctly on dark backgrounds. Your cash must be collected in a single transaction - you cannot return at a later date to collect part of the amount.
Having problems in store?
Email us at support@huggg.me with details of what happened and we'll investigate.