Your prepaid energy card is a digital Mastercard that can only be used to pay energy, water, or fuel providers. Payments are online or by phone only. The card can't be used in person at any physical location.
💻 Paying online
Go to your provider's website and find their payment or top-up page. When prompted, select Mastercard and enter your card number, expiry date, and CVV as shown on your digital card screen.
📞 Paying by phone
Call your provider's customer services number and ask to make a card payment. Have your card number, expiry date, and CVV ready to read out.
💳 If you pay by direct debit
You can still use your card to make a one-off payment to your account. Contact your provider and ask how to make a one-off card payment. They can take a one-off payment even from accounts set up for direct debit.
Off-grid energy and fuel
Your card can also pay off-grid energy and fuel providers, including suppliers of heating oil, LPG, and coal. See How do I use my Heating Oil Card? for tips on heating oil payments.
❓ Provider not listed on your card screen?
If you can't find your provider in the list shown when you claim your card, email us at support@huggg.me.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.