Welfare grocery and shopping vouchers are intended for everyday essentials. Each supermarket or retailer sets its own exclusions, but the following items are commonly excluded across most brands:
Alcohol
Tobacco and cigarettes
Lottery tickets and scratch cards
Gift cards or vouchers sold within the store
Prescription medicines (varies by brand)
Fuel
Home delivery charges or service fees
Find the full terms for your brand
This help centre has a dedicated section - Section 7: Gift card and voucher T&Cs - with a separate article for every brand available on the platform. Each article covers the full terms and conditions for that brand, including a complete list of what can and can't be purchased.
To find yours, scroll down to Section 7 in the help centre and look for your supermarket or retailer.
Guidance from your sender
The organisation that sent your voucher - for example, your council, school, or charity - may have included guidance on how it should be used in the message that came with it. If you're unsure what your voucher is intended for, it's worth checking that message or contacting them directly.
Still not sure?
Email us at support@huggg.me, and we'll help clarify.