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Step-by-step guide to claiming your food or shopping voucher - covers grocery, retail, clothing, home essentials and school uniform vouchers.

How to open your voucher link and choose a supermarket or shop

How to show your barcode at the checkout, use your voucher across multiple visits, and what to do if you don't have a smartphone.

How to use your voucher in store

Which supermarkets accept welfare vouchers for online shopping - most are in-store only

Can I use my food or shopping voucher online?

What happens if you chose the wrong supermarket or shop for your food or shopping voucher - and whether it can be changed after confirming your selection.

Can I change my supermarket or shop after choosing it?

Things you can't purchase with welfare grocery or shopping vouchers - including alcohol, cigarettes, lottery tickets and fuel. Plus where to find the full exclusions for your specific brand.

What can't I buy with my food or shopping voucher?

What to do if your food, shopping or supermarket voucher shows zero balance or less than you expected - including how to check your balance and how to report the…

Help - there's no money left on my voucher

How to claim your voucher, choose a supermarket or shop, use your barcode in store or online, and what to do if something goes wrong.

3. Retail Vouchers

Find answers and get help from Intercom Support and Community Experts

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