Introduction
If you try to add a new team member to Bookboost and receive an error message saying the account cannot be created, don't worry — this is usually a straightforward issue to resolve. In most cases, it happens because an operator profile with that email address already exists in the system, even if it was previously deleted. This article explains why this happens and how to get it fixed quickly. 🙌
Main Concept or Feature Explanation
In Bookboost, every operator (a team member with access to the platform) is linked to a unique email address. When an operator is deleted from the platform, their profile is not permanently erased — it is soft-deleted, meaning it remains in the system in an inactive state.
If you try to create a new operator using an email address that belongs to a deleted profile, Bookboost will block the creation with an error. This is a built-in protection to prevent duplicate accounts and data conflicts.
The only way to restore access for that email address is to have the Bookboost Support team reactivate the deleted profile on your behalf.
💡 Important: This is different from a login issue. The user is not blocked from logging in — they simply cannot be created because the system already holds a record under that email.
Use Cases
This situation typically occurs when:
A team member left the hotel and their Bookboost account was deleted, but they later returned and need access again
An operator was accidentally deleted and needs to be re-added
A new staff member uses an email address that was previously registered by someone else in the organisation
A hotel undergoes staff changes and attempts to reassign existing email addresses to new users
Configuration and Setup
If you see an error when creating a new operator, follow these steps:
Check the email address — confirm the exact email you are trying to register (e.g. xenia@yourhotel.com)
Do not try to create the operator again — repeating the action will produce the same error
Contact Bookboost Support — reach out through the 'Talk to Us' option in the left menu of the platform, or email support@bookboost.io
Provide the email address(es) you are trying to add
Wait for confirmation — the Support team will restore the deleted profile(s) and provide a temporary password
Share the temporary password securely with the operator
Ask the new operator to log in and change their password — they can do this from Settings → Operators → Your Profile
Known Issues or Limitations
⚠️ Operators cannot be permanently deleted by users — only Bookboost Support can fully manage deleted profiles on the backend. The platform's interface allows deletion, but the underlying record is retained.
⚠️ To avoid this issue in the future, we recommend deactivating operators rather than deleting them when a team member leaves. A deactivated operator cannot log in but their profile is preserved, making it easy to reactivate them if needed. Contact Support to learn about deactivation options for your account.
Conclusion
When Bookboost prevents you from creating a new operator, the most likely cause is a previously deleted profile linked to the same email address. This is not a bug — it is a data integrity safeguard. The fix is simple: contact Bookboost Support, and the team will restore the profile and provide access within a short time. ✅
Key takeaways:
A "cannot create user" error usually means a soft-deleted profile exists for that email
You cannot resolve this yourself — Support must restore the profile
To prevent this in future, consider deactivating operators instead of deleting them
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.