Introduction
Having trouble logging into Bookboost? Don't worry, you're not alone. Login issues are usually straightforward to resolve once you identify the cause. This article walks you through the most common reasons why access might be blocked and exactly what information to have ready when reaching out to our Support team. 🙌
Main Concept or Feature Explanation
Bookboost uses a secure login system that includes email and password authentication, and optionally Two-Factor Authentication (2FA) for an added layer of security. Access is managed at the operator level, meaning each user has individual credentials tied to a specific organisation. In some cases, issues may also occur at the organisation level, affecting multiple users simultaneously.
Use Cases
Here are the most common scenarios where you might experience login difficulties:
You've forgotten your password or entered it incorrectly
You're not receiving or can't complete a 2FA verification step
Your device or authenticator app has changed since 2FA was set up
Multiple users in your organisation suddenly can't log in
Your account access has been suspended for administrative or billing reasons
Configuration and Setup
Before contacting Support, try these quick checks:
Confirm you're using the correct email address: the one registered to your Bookboost operator account.
Try logging in via an incognito/private browser window or a different browser entirely.
If you're on a shared computer, make sure the previous user has fully logged out before you attempt to log in.
Advanced Setup
1️⃣ Incorrect Email or Password
What happens: Bookboost rejects your login with a message such as "invalid credentials."
Why it happens: The password entered doesn't match the one saved for that operator account.
How to fix it:
Click "Forgot password" on the login page and follow the reset instructions.
If the reset email doesn't arrive, check your spam/junk folder and confirm your email address is spelled correctly.
What to send Support if still blocked:
The email address you're trying to log in with
A screenshot of the error message (if available)
2️⃣ Two-Factor Authentication (2FA) Issues
What happens: After entering your email and password, Bookboost may request a 2FA code if you have 2FA enabled on your account. If you're unable to provide it, because you're not receiving the code, you've changed devices, or you've lost access to your authenticator app — you won't be able to complete login.
Why it happens: 2FA is a security layer that prevents unauthorised access, even when the correct password is known. For this reason, it cannot be bypassed without verifying account ownership. 🔒
How to fix it:
Double-check you're using the correct 2FA method or device.
If you still can't access your code, contact Support to request a 2FA reset.
What we need to process a 2FA reset:
The request must come from the same email address used on the operator account (or from an authorised admin email for your organisation)
Your organisation name (or Org ID)
The operator email affected
3️⃣ Organisation Access Disabled
What happens: You can't access Bookboost even with correct credentials, or multiple users across the same organisation are locked out simultaneously.
Why it happens: In some cases, access can be temporarily disabled at the organisation level — for example, due to administrative, security, or billing-related actions.
How to fix it:
Contact Support with your organisation details so the team can confirm the reason and advise on next steps.
What to send Support:
Organisation name (or Org ID, if available)
Operator email(s) affected
When the issue first started
Known Issues or Limitations
2FA cannot be bypassed remotely — even by Bookboost Support — without completing the secure account verification process. This is intentional and exists to protect your organisation's data.
2FA reset requests must come from a verified email — Support can only process access-sensitive changes when the request originates from the operator's registered email address or an authorised admin email for the organisation.
Organisation-level lockouts may have multiple causes (billing, administrative actions, security flags) and require investigation by the Support team before access can be restored.
Conclusion
Most login issues can be resolved quickly by following the steps above. The key is identifying whether the issue is related to credentials, 2FA, or organisation-level access — and providing the Support team with the right information upfront. When in doubt, use the template below to ensure a fast resolution. ✅
Copy/paste this when contacting Support:
Organisation name / Org ID:
Operator email address:
What happens when you try to log in (exact error message):
Is 2FA being requested? (Yes / No):
When did it start?:
Screenshot (if possible):
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.