Introduction
Managing access to your Bookboost account is simple and secure. Whether you've forgotten your password or simply want to update it for security reasons, this article walks you through the available options to change or reset your Bookboost password quickly and independently.
Main Concept
Your Bookboost account is protected by a personal password that only you should know. For privacy reasons, Bookboost employees cannot see or access your password — it is fully private to you. There are two main scenarios this article covers:
Forgot your password — you can't log in and need to reset it via email
Change your password — you're already logged in and want to update it from your account settings
Both processes are straightforward and do not require contacting support in most cases.
Use Cases
🔑 You've forgotten your password and can't log in
🔄 You want to update your password for security reasons
👤 A team member needs to regain access to their account
🏨 Your organisation has a periodic password rotation policy
Configuration and Setup
Option 1: Reset Your Password (Forgot Password)
Go to the Bookboost login page: app.bookboost.io
Click "Forgot password?" below the login fields
Enter the email address associated with your Bookboost account
Click Send reset link
Check your inbox for a password reset email from Bookboost (check your spam/junk folder if you don't see it)
Click the link in the email — it will open a secure page
Enter your new password and confirm it
Click Save — you can now log in with your new password ✅
💡 Tip: The reset link expires after a short time. If it doesn't work, request a new one.
Option 2: Change Your Password (While Logged In)
Log in to your Bookboost account
Go to Settings → Operators → Your Profile
Locate the Password section
Enter your new password in the Password field and confirm it in the Confirm Password field
Click Save changes ✅
💡 Note: You do not need to know your current password to set a new one. As long as you are logged into the platform, you can change it at any time.
Advanced Setup
Option 3: Request a Password Reset via the Bookboost Team
If for any reason you are unable to reset or change your password using the options above, you can ask the Bookboost Support team to reset it for you. To ensure the request is verified and secure, the request must be sent to support@bookboost.io from either:
The operator's own registered email address, or
An authorised admin email address for your organisation
Requests from unverified third parties cannot be accepted for security reasons.
What to send Support if still blocked:
The email address you're trying to log in with
A screenshot of the error message (if available)
Option 4: Change Another Operator's Password (Admin Only) 🛡️
If you are an Admin in Bookboost, you can also reset or change the password of other operators in your account without needing to contact support. See the step-by-step instructions here: [link to be added]
Known Issues or Limitations
⚠️ If you no longer have access to the email address linked to your account, you will need to contact Bookboost Support to update your email before resetting your password.
⚠️ If your account uses Single Sign-On (SSO) via your property management system or another provider, password changes must be made through that system — not directly in Bookboost.
⚠️ Password reset emails occasionally land in spam or junk folders. Always check there if the email doesn't arrive within a few minutes.
Conclusion
Resetting or changing your Bookboost password is a quick self-service action. Using the "Forgot password?" flow on the login page is the fastest way to regain access without needing to contact support. Keeping your password secure and up to date helps protect your guest data and account settings. 🔒
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.