Help Articles
By Liam1 author9 articles
- Complaints ProcedureHow to raise a complaint at SlothMove
- What is a Letter Of Authority (LOA)?To help the customer understand what a Letter of Authority (LOA) is and why SlothMove needs it to process their updates.
- What if my information is wrong?What a customer needs to do if they have entered incorrect details before signing their Letter of Authority (LOA)
- How to add SlothMove to your safe sender list?A simple walkthrough for customers to ensure SlothMove emails don’t go to their junk folder causing missed communications.
- What documents are needed?Which documents customers will need to complete their updates quickly.
- How long will my updates take?What happens after the customer submits their information, and when they might need to check with organisations themselves.
- What is the Electoral Roll and why should I update it?Learn what the electoral roll is, the two types of register, and why keeping it updated matters.
- What is a Postal Vote?Understand what postal voting is and how it fits in with the different ways you can vote in the UK.
- How does ‘Refer a Friend or Family Member’ work?Learn how to refer others in your household to SlothMove and why it’s useful.