Help Articles
Complaints ProcedureHow to raise a complaint at SlothMove
What is a Letter Of Authority (LOA)?To help the customer understand what a Letter of Authority (LOA) is and why SlothMove needs it to process their updates.
What if my information is wrong?What a customer needs to do if they have entered incorrect details before signing their Letter of Authority (LOA)
How to add SlothMove to your safe sender list?A simple walkthrough for customers to ensure SlothMove emails don’t go to their junk folder causing missed communications.
What documents are needed?Which documents customers will need to complete their updates quickly.
How long will my updates take?What happens after the customer submits their information, and when they might need to check with organisations themselves.
What is the Electoral Roll and why should I update it?Learn what the electoral roll is, the two types of register, and why keeping it updated matters.
What is a Postal Vote?Understand what postal voting is and how it fits in with the different ways you can vote in the UK.
How does ‘Refer a Friend or Family Member’ work?Learn how to refer others in your household to SlothMove and why it’s useful.