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What is a Letter Of Authority (LOA)?

To help the customer understand what a Letter of Authority (LOA) is and why SlothMove needs it to process their updates.

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Written by Liam Horner

A Letter of Authority (LOA) is a legal document that gives SlothMove permission to act on your behalf for one specific task: notifying the organisations you’ve chosen that your address has changed.
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By signing your LOA, you authorise us to send your address update notifications to services you select (for example, HMRC, DWP, and other providers).

Why it matters:

  • Many organisations will only accept an address update if they have your written permission.

  • It confirms you have authorised SlothMove to submit the update for you.

  • Your LOA is only used for address updates. It cannot be used for anything else.

Please note: Your LOA is valid for a set period of time and only covers the organisations and address update request you have selected.

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