Sana

Prerequisite: This functionality is only available to workspace admins.

The Intercom setting controls whether the customer support chat widget is visible to users in your workspace. When enabled, a support chat icon appears in the top right corner of the Sana interface. This setting can be changed at any time by a Workspace Admin.

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How to enable and disable customer support chat

Navigate to the General tab inside of the workspace settings.

Find Intercom in the list and click the toggle to enable or disable it.

1. Navigate to the workspace settings.
2. Navigate to the General tab inside of the workspace settings.
3. Find Intercom in the list and click the toggle to enable or disable it.

Q: Where does the support chat appear for users?

A: When enabled, the Intercom chat widget appears in the top right corner of the Sana interface.

Q: Who handles the support requests?

A: Support requests are handled by the Sana AI bot.

Find answers and get help from Intercom Support and Community Experts

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How to enable and disable customer support chat

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How to enable and disable customer support chat

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