When ordering from Huel in the UK, you can manage your delivery instructions and preferences to help ensure smooth delivery and prevent missed or stolen packages. Huel has some limitations on what we can do directly, but the courier handling your Huel delivery offers several tools to help.
Delivery instruction options available
To make your Huel delivery easier, you can:
Add delivery instructions directly through your courier's tools (such as DPD, Hermes, or other UK carriers)
Use the tracking link provided by Huel to modify your delivery preferences
Enable delivery notifications to stay updated on your Huel package's status
Add a gate code to your shipping address (the only delivery preference Huel can add directly)
How to add delivery instructions via your courier's app or website
Create a free account with your delivery courier (check your Huel tracking email to see which carrier is delivering your order)
Use the courier's app or website to add your Huel delivery instructions, such as:
A safe place to leave your Huel package
Directions or access codes for your delivery location
A designated neighbour or contact to receive your Huel package
Use advanced features if available — for example, some couriers allow you to upload photos of the safe delivery location or use what3words to pinpoint your exact address
What Huel cannot do for your delivery
Huel cannot directly add delivery instructions or preferences to your Huel orders, with one exception: you can add a gate code to your shipping address when placing your Huel order. For all other delivery preferences, you must manage them directly with your courier through their app or website.
Alternative solutions for delivery challenges
If delivery issues persist with your Huel orders, consider these alternatives:
Change your delivery address: Use a reliable address where someone is available to receive your Huel package, such as your workplace or a trusted friend's address
Use a third-party pickup service: Opt for a service that accepts Huel deliveries on your behalf, such as a DPD Parcelshop, Hermes ParcelShop, or other UK courier collection points
Need further support?
If you're having ongoing delivery issues with your Huel orders, say "talk to a human" and our team will be happy to help find a solution.