You can add delivery instructions for your Huel order once it has shipped and you have received a DPD tracking number.
How to Add Delivery Instructions
Wait for your DPD tracking number — delivery instructions cannot be added until after your order has shipped
Download or log in to the MyDPD app — available from your device's app store
Find your Huel order using your DPD tracking number
Open your delivery details in the app
Choose your delivery instruction option — see available options below
Available Delivery Instruction Options
Option | Detail |
Written instructions | Leave specific guidance for your driver (e.g. "leave in porch", "ring doorbell twice") |
Safe place photos | Upload photos showing exactly where to leave your parcel |
Neighbour nomination | Designate a neighbour to accept your parcel if you are not home |
What3Words location | Link your delivery to a precise GPS location — useful if your address is hard to find |
Important Limitations
|
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Cannot be added at checkout | Delivery instructions can only be added after your order has shipped — not during the Huel checkout process |
Managed by DPD | Once your parcel is with DPD, delivery instructions are managed by DPD — not Huel |
Tracking number required | You must have your DPD tracking number to access delivery options in the app |
Not for address changes | Delivery instructions are for small adjustments only — for full address changes, say "talk to a human" and our team will assist |
Optional | If no instructions are added, DPD will attempt delivery to the address provided at checkout |
Learn more about managing your Huel delivery: uk.huel.com/pages/delivery-questions
Need help with your delivery? Say "talk to a human" and our team will be happy to assist.