Can I reschedule or delay my delivery?

How to reschedule, delay, reroute, or amend a Huel delivery after dispatch, including Hived, DPD, FedEx, and subscription changes.
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Yes, you can reschedule, delay, amend the delivery address, or reroute a Huel delivery once your Huel order has shipped. Delivery changes are managed by the courier, not Huel, after your order has been packed, labelled, or dispatched.

Huel does not currently offer the option to select pick-up points during checkout. After your parcel has been dispatched, you may be able to redirect your parcel to a pick-up location using the courier’s app, tracking link, or delivery platform.
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For all London postcodes, Huel uses Hived for delivery. If you are unable to receive your order, Hived will automatically re-attempt delivery on the following day.

Hived also delivers to selected postcode areas outside London. If your postcode falls within one of the areas listed below, your order will be delivered via Hived. All other UK postcodes will be delivered via DPD.
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Hived delivers to the following postcode areas:

Delivery service is determined by the postcode entered at checkout. If your postcode is not covered by Hived, your order will be delivered via DPD.

Once your Huel order has been dispatched, you will receive a shipping confirmation email with a Hived tracking link.

Using the Hived tracking link, you may be able to:

You can also manage your Hived delivery using this tracking page: https://track.hived.space/parcel

For Huel UK orders delivered by DPD, use the My DPD app or the DPD tracking link to manage delivery options.

DPD delivery options may include:

DPD delivery options depend on the parcel status. These options may not be available immediately after you receive your Huel shipping confirmation email. Depending on the order, DPD options may only appear a few hours later or once the parcel has arrived at the DPD depot.

If DPD options are not showing yet, check the My DPD app or DPD tracking link again later.

Pick-up points cannot be selected during checkout. If DPD offers a Pickup shop option for your parcel, you can select that option after dispatch using the My DPD app or your tracking link.

DPD follows a standard process when delivering parcels:

If your DPD parcel is delivered to a Pickup shop and is not collected, DPD will return the parcel to Huel so the parcel is not left unattended or at risk of theft.

If your DPD shipment is marked as refused or undeliverable, you may be able to reschedule delivery using the My DPD app or DPD tracking link.

Use your delivery address or tracking details to access the parcel and choose a new delivery date or alternative delivery option, if DPD makes those options available.

If your Huel parcel is already out for delivery, same-day delivery changes may not be possible. Delivery time slots cannot usually be changed or expedited once an order is out for delivery because the delivery window depends on the courier’s routing and workload.

For DPD deliveries, you may still be able to use the My DPD app to choose a Pickup shop or update your delivery preferences, but available options will depend on the parcel status.

If changes cannot be made through the courier’s app or tracking link, say "talk to a human" and our team can check whether a parcel recall is possible before the parcel is delivered.

For Huel orders shipped with FedEx, use the tracking link in your Huel shipping confirmation email.

FedEx may provide options to reschedule or reroute your Huel delivery depending on the destination country and the shipment status.

Delivery options are managed by the courier. Hived, DPD, or FedEx delivery options depend on your location, courier service, and parcel status. Huel cannot guarantee that a courier will offer every delivery option for every parcel.

You need your tracking number. Your Huel tracking number is sent in your shipping confirmation email. The courier may need this tracking number before you can reschedule or reroute your Huel delivery.

Courier delivery options may not appear straight away. If you have just received your shipping confirmation email, wait a few hours and check the courier tracking link again. For DPD orders, options may only appear once the parcel has reached the DPD depot.

Same-day changes may not be possible. If your Huel parcel is already out for delivery, contact the courier directly for urgent reschedule requests or use the courier’s app or tracking link to see which options are still available.

Replacement orders cannot be shipped directly to pick-up points or lockers. After a replacement order has been dispatched, you may be able to redirect the replacement parcel to a pick-up location using the courier’s platform.
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If your Huel order has just been processed but has not shipped yet, Huel cannot delay or reschedule the shipment on your behalf.

You will need to wait for your Huel order to ship and receive your tracking number before you can reschedule delivery through the courier’s app or tracking link.

If you need full control over the timing of your order, you may be able to cancel the current order before dispatch and place a new order for a later date.

If you want to delay or reschedule your next Huel subscription order before the order is processed, you can manage your subscription through your Huel Account.

Subscription changes must be made before your next subscription order is processed. Once a subscription order has been processed, packed, labelled, or dispatched, delivery changes need to be managed through the courier using your tracking number.

If you have questions about rescheduling your Huel delivery, rerouting a dispatched parcel, or managing your Huel subscription, say "talk to a human" and our team will help.