Managing Your Huel Subscription and Handling Unwanted Orders
If you're a Huel subscriber, managing your subscription and handling unwanted orders is straightforward. This guide provides clear steps to help you avoid unintended shipments, manage your subscription, and understand your options for handling unwanted deliveries.
Managing Your Subscription
To prevent unintended automatic orders, you can manage your subscription directly through your Huel account. Follow these steps:
Log in to your Huel account.
Navigate to the Subscriptions section.
Review your next order date to see when your subscription will process.
Make any necessary changes, such as: - Skipping an order - Delaying an order - Editing the order contents - Canceling the subscription
aYou can manage your Huel subscription and handle unwanted orders directly through your account.
Managing your Huel subscription
To prevent unintended automatic orders, follow these steps:
Log into your Huel Account at huel.com
Navigate to My Subscriptions
Review your next Huel order date to see when your subscription will process
Make any necessary changes:
Skip an order
Delay an order
Edit the order contents
Cancel the subscription
By proactively managing your Huel subscription, you can ensure you only receive orders when you need them.
Handling unwanted Huel shipments
If you receive a Huel subscription order you no longer want, you can return it.
Return unopened products
You can return unopened Huel products within 14 days of delivery for a full refund
Include your full name, delivery address, order number, and reason for return in the parcel
Send your Huel return to: Huel GXO, 39–44 Davy Close, Park Farm Industrial Estate, Wellingborough, Northants, NN8 6XX
Arrange and pay for return shipping
Share the shipment tracking number with Huel
A refund will be processed once your Huel products are received back at the fulfillment centre or when you provide the outbound tracking number
Avoid the return fee
Accepting delivery and returning your Huel order avoids the £10 return fee that applies if you recall the parcel through the courier.
Refund and return policies
Refunds are issued once your returned Huel products are received at the fulfillment centre or when you provide the outbound tracking number
Unopened Huel products must be returned within 14 days of delivery to qualify for a refund
Refer to Huel's returns policy on the website for full details
What if my Huel subscription order has already shipped?
Once your Huel order has been handed to the courier, it's too late to cancel. You can notify Huel support when the parcel is on its way back to expedite the refund process.
Need further support?
If you have other questions about managing your Huel subscription or handling unwanted orders, say "talk to a human" and we'll help.
Handling Unwanted Shipments
If you receive a subscription order that you no longer want, you have several options:
Return the Order
You can return unopened products within 14 days of delivery for a full refund.
To return an order, include your full name, delivery address, order number, and reason for return in the parcel.
Send your return to the appropriate regional warehouse. For UK returns: Huel GXO, 39–44 Davy Close, Park Farm Industrial Estate, Wellingborough, Northants, NN8 6XX.
Arrange and pay for return shipping, and share the shipment tracking number with Huel.
A refund will be processed once the products are received back at the fulfillment center or when you provide the outbound tracking number.
Avoiding Return Fees
Accepting delivery avoids the £10 return fee that is incurred if you recall the parcel through the courier.
Refund and Return Policies
Refunds are issued once the returned products are received at the fulfillment center or when you provide the outbound tracking number.
Unopened products must be returned within 14 days of delivery to qualify for a refund.
Refer to Huel's returns policy on their website for full details.
FAQs
What if my subscription order has already shipped? Once an order has been handed to the courier, it's too late to cancel. You can:
Notify Huel support when the parcel is on its way back to expedite the refund process.
How can I adjust future subscription orders? Log in to your Huel account and go to the My Subscriptions section. From there, you can adjust upcoming deliveries to align with your needs.
By following these steps and understanding your options, you can effectively manage your Huel subscription and handle any unwanted orders with ease.
Need further help? Say "talk to a human" and we'll connect you with our Team.