Managing Your Huel Subscription and Handling Unwanted Orders
If you're a Huel subscriber, managing your subscription and handling unwanted orders is straightforward. This guide covers how to avoid unintended shipments, manage your subscription, and handle unwanted deliveries.
Managing Your Subscription
Huel sends a reminder email 3 days before each subscription order is due to process. Use this time to skip, edit, or cancel your order before it locks for processing.
Log into your Huel Account at huel.com
Navigate to My Subscriptions
Review your next Huel order date to see when your subscription will process
Make any necessary changes: skip an order, delay an order, edit the order contents, or cancel the subscription
If you have multiple subscriptions or accounts, make sure changes are applied to the correct one. Address changes before dispatch may be possible if the warehouse can amend them manually, but this is not guaranteed.
Handling Unwanted Huel Shipments
If you receive a Huel subscription order you no longer want, you can return unopened products within 14 days of delivery for a full refund.
Include your full name, delivery address, order number, and reason for return in the parcel
Send your return to: Huel GXO, 39–44 Davy Close, Park Farm Industrial Estate, Wellingborough, Northants, NN8 6XX
Arrange and pay for return shipping and share the tracking number with Huel
A refund is processed once your Huel products are received back at the fulfilment centre, or when you provide the outbound tracking number
Accepting delivery and returning your Huel order avoids the £10 return fee that applies if you recall the parcel through the courier instead.
If Your Subscription Order Has Already Shipped
Once your Huel order has been handed to the courier, it's too late to cancel. You have two options:
Return-to-Sender: Request this with the carrier to recall the parcel. A return fee may be deducted from your refund to cover carrier charges.
Refuse Delivery: Refuse the parcel at the door. It will be returned to Huel and your refund processed once it's checked back in.
Refund and Return Policies
Refunds are issued once your returned Huel products are received at the fulfilment centre, or when you provide the outbound tracking number
Standard card refunds usually appear within 5 business days; PayPal refunds typically take 2–3 business days
Huel does not offer store credit as an alternative to refunds — all refunds go to the original payment method
First-time UK customers may also be eligible for the 30-Day Money Back Guarantee (up to £70, with a £10 fee deducted) — say "talk to a human" to check.
Need Further Support?
If you have other questions about managing your Huel subscription or handling unwanted orders, say "talk to a human" and we'll help.