If your Huel order is on its way back to us, don't worry — we can help.
What to do
Say "talk to a human" and we'll connect you with a specialist
Have your Huel order number ready
Confirm your full delivery address so we can check everything is correct
A Huel specialist will arrange for your Huel order to be resent to you as soon as it arrives back with us. Tracking information will be updated to reflect the return status of your Huel parcel, so you can monitor its progress.
Important details about returned Huel orders
Why Huel orders are returned:
The courier was unable to deliver after several attempts
The Huel delivery address was incorrect
Your Huel parcel wasn't collected from a pickup point within the carrier's specified hold period
Tracking updates:
Tracking information will update to reflect the return status once your Huel parcel is marked for return
You can monitor your Huel order's progress through your tracking link
Returns take time:
Returns can take a few days to reach us before we can resend or refund your Huel order
Reship or refund?
Reship: We'll resend your Huel order to you once it arrives back with us.
Refund: If you prefer a refund instead of a reship, refunds are typically processed within up to 5 business days and issued to your original payment method.
Let the Huel specialist know which option you prefer when you contact support.
Need further support?
If you have other questions about your returned Huel order or our delivery and returns policies, say "talk to a human" and our team will help.