We're confident you'll love Huel. If your first order isn't right for you, we've got you covered.
⚠️ First Orders Only
The 30-Day Money-Back Guarantee applies to your first Huel order only. If you have previously placed a Huel order, you are not eligible for this guarantee — regardless of what you ordered or how long ago.
If a customer is asking about a second or subsequent order, this guarantee does not apply. Standard return policy applies instead (unopened items only, within 14 days).
Here's what you get (first orders only)
30 days from delivery to try Huel risk-free
Full refund if it's not for you — minus a £10 shipping and handling fee
No need to return the products — keep them, share them, or donate them
Works for opened or unopened Huel products
Available for first-time UK customers only
One guarantee per person
What's not covered
Second or subsequent orders — the MBG only applies to your very first Huel order
Huel orders over £70 (bulk purchases)
Huel orders older than 30 days from delivery
Repeat customers (first Huel purchase only)
Before you claim — let's find the right fit
Sometimes it's just about finding the right flavour or format. Before claiming:
Not sure about the taste? We can suggest Huel alternatives.
Questions about ingredients or nutrition? Check our full list or let us know your concerns.
Unsure how to use it? We can walk you through preparation and tips for success.
Tell us what's not working, and we'll help you find a Huel product you'll love.
How to claim your refund
Confirm this is your first Huel order and it's within 30 days of delivery
Let us know your order number and reason (optional)
Say "talk to a human" so our team can confirm eligibility and process your refund
No need to return the products — keep them, share them, or donate to a local food bank
Refund processed to your original payment method within 3–5 business days
About the refund
A fixed £10 shipping and handling fee will be deducted from all eligible refunds.
You do not need to pay for or arrange any return shipping.
We verify purchases to keep the guarantee fair for everyone
This guarantee applies to first-time UK customers only and can be used once per person
This guarantee may be modified or withdrawn at any time
Questions or want to explore alternatives first?
Say "talk to a human" and we'll connect you with a specialist who can discuss your concerns, suggest the right Huel option, or guide you through the claim process.
Legal note: This guarantee is governed by the laws of England and Wales. Nothing in these terms affects your statutory consumer rights.