We're confident you'll love Huel. If it's not right for you, we've got you covered with a simple, no-questions-asked guarantee.
Here's what you get:
30 days from delivery to try Huel risk-free
Full refund if it's not for you
Works for opened or unopened products
Available for first-time UK customers only
One guarantee per person
What's not covered:
Orders over £70 (bulk purchases)
Orders older than 30 days from delivery
Repeat customers (first purchase only)
Before you return — let's find the right fit
Sometimes it's just about finding your flavour or product format. Before going through a return:
Not sure about the taste? We can suggest alternatives
Questions about ingredients or nutrition? Check our full list or let us know your concerns
Unsure how to use it? We can walk you through preparation and tips for success
Tell us what's not working, and we'll help you find something you'll love.
If you've decided to return:
Let us know your order number and reason (optional)
We'll confirm you're eligible and send return instructions
Ship it back using tracked delivery (you cover return shipping, but tracked gives you proof of delivery)
Once we receive it, we'll refund your original payment method within 5-7 business days
About the refund:
Return shipping costs are yours. Everything else comes back to your original payment method (credit card, debit card, or PayPal account).
A couple of things to know:
We recommend tracked or insured shipping so you have proof your return arrived — Huel isn't responsible if a package gets lost in transit
We verify purchases to keep the guarantee fair for everyone
This guarantee applies to first-time UK customers only and can be used once per person
This guarantee may be modified or withdrawn at any time
Questions or want to explore alternatives first?
Say the word and we'll connect you with a specialist who can discuss your concerns, suggest the right Huel option for you, or guide you through the return process.
Legal note: This guarantee is governed by the laws of England and Wales. Nothing in these terms affects your statutory consumer rights.