If you updated your Huel subscription but still received your old order, here's why and what happened.
Why this happens
Huel subscription orders are processed automatically between 2am–5am on your renewal date. If you make changes after processing has started, they won't apply to that renewal. The order you receive will reflect your previous Huel subscription settings.
Example: You change your Huel subscription on Tuesday at 3am (during processing), but your renewal date was Tuesday. Your order was already sent to fulfillment, so you received your old items. Your next renewal will have your new items.
What this means for you
Your changes will apply to your next Huel renewal, not the order that already shipped. If you log into My Subscriptions, your next renewal date should show your new items.
Tips for next time
Update your Huel subscription at least one day before your renewal date to make sure changes apply
If you need items right away, there's an "I need it now" option in Manage Subscriptions
Not sure when your renewal date is? Check My Subscriptions — it shows the exact date
About your confirmation email
When you save Huel subscription changes, an automatic email is sent to your account address. This email includes what you changed, when it was processed, your next renewal date, and your new items. This email is helpful for us to investigate what happened — if you have it, share it with support.
Your situation doesn't match the above?
If you changed it weeks ago, it shows as saved in your account, but you still received old items — that's a system sync issue we can investigate.
Here's what we need:
Your Huel order number
Screenshot of what My Subscriptions currently shows
The confirmation email (if you received one)
Approximately when you made the change
Once you have these, say "talk to a human" and we'll jump on it.
Need further support?
If you have other questions about your Huel subscription changes, say "talk to a human" and we'll help.