If Huel tracking information indicates that a parcel has been delivered but the Huel order has not been received, please follow these steps to locate the delivery:
Check safe places: Search around the property for any secure locations where the courier may have left the parcel, such as garages, porches, or sheds.
Verify with others: Confirm if anyone else in the household accepted the delivery. It is also recommended to check with neighbours in case the courier left the Huel order with them.
Review tracking details: couriers occasionally mark a parcel as delivered slightly before the physical drop-off occurs. Check the tracking link for any specific delivery notes or photos provided by the driver that identify where the parcel was placed.
Important to know
Multiple Parcels: Large Huel orders are often shipped in multiple boxes. Please check the tracking information to see if additional parcels are still in transit.
Reporting Window: If the Huel order is still missing after following the steps above, please notify us within 7 days of the marked delivery date. Claims reported after this 7-day window may not be covered for investigation.
Still haven't found your order?
If the Huel parcel remains missing after you have checked the property and tracking details, say the word and we'll connect you with a specialist.
Manage your Huel account here: https://uk.huel.com/account/login