If you have not received your Huel order confirmation email, check your spam or junk folder, confirm the email address used at checkout, allow time for processing and verify whether your payment was taken.
Check your spam or junk folder
Sometimes Huel order confirmation emails can land in spam or junk folders instead of your inbox.
To search for your Huel order confirmation:
Open the email account used to place your Huel order.
Search your entire email account, including spam and junk folders.
Search for Huel.
Search for Your Huel order confirmation.
Verify the email address used for your order
Make sure you are checking the same email account you used when placing your Huel order.
If the email address was mistyped at checkout, your Huel order confirmation email will not arrive at the correct address. Check any email accounts with similar addresses, especially if you may have entered a typo.
Allow time for processing
Huel order confirmation emails usually arrive within minutes, but the email can take a little longer during busy periods.
If you have only just placed your Huel order, wait 15 to 20 minutes and check your inbox again.
Check your payment status
Check your bank, PayPal or payment account to confirm whether payment was taken for your Huel order.
If no payment has been taken, your Huel order may not have been completed. In that case, try placing your Huel order again.
Still missing your order confirmation?
If you have checked your spam or junk folder, searched your email account, verified the email address used at checkout, allowed time for processing and confirmed that payment was taken, contact us for help.
Need further support?
If your Huel order confirmation email is still missing, say “talk to a human” and we’ll connect you with a specialist. Our team can help locate your Huel order using your full name and payment details.