If you haven't received your Huel account verification email or activation email, follow the troubleshooting steps below. Most customers find their Huel verification email by checking their spam folder or adding Huel's email address to their safe sender list.
Step 1: Check your email spam folder for your Huel account verification email
Your Huel account verification email may have been filtered into your spam or junk folder. Follow these steps to find your Huel verification email:
Check your spam folder (also called "junk" or "bulk mail" in some email providers)
Look for emails from uk@help.huel.com — this is the email address Huel sends verification emails from
If you find your Huel account verification email in your spam folder, open the email and click the verification link
Add uk@help.huel.com to your email's safe sender list (also called "contacts" or "address book" in some email providers) so future Huel emails don't get filtered as spam
Why this happens:
Email providers like Gmail, Outlook, and Yahoo automatically filter emails based on sender reputation
Your Huel account verification email may be flagged as spam if it's your first email from Huel
Adding Huel's email address to your safe sender list helps email providers recognize Huel emails as trusted
Step 2: Double-check the email address you used to sign up for your Huel account
If you didn't find your Huel account verification email in your spam folder, the email address you used to sign up may be incorrect.
Think about which email address you entered when you signed up for your Huel account. Even a small typo in your email address (like a missing letter or number) will stop your Huel verification email from reaching you.
Check your email address for common typos:
Did you spell your email address correctly?
Did you use the correct email provider (e.g., @gmail.com, @outlook.com, @yahoo.com)?
Did you accidentally include extra spaces before or after your email address?
If you used the wrong email address:
If you're certain you entered the wrong email address when signing up for your Huel account, contact Huel support (see Step 3 below) and a Huel specialist will help you update your email address and resend your Huel account verification email.
Step 3: Still haven't received your Huel account verification email?
If you've tried Steps 1 and 2 above and still haven't received your Huel account verification email, Huel support can help.
Say "talk to a human" and let our Huel support team know that you haven't received your Huel account verification email.
A Huel specialist will:
Confirm the email address associated with your Huel account signup
Resend your Huel account verification email
Help troubleshoot any other issues preventing you from receiving Huel emails
Have your information ready:
The email address you used to sign up for your Huel account
The date you tried to sign up for your Huel account (if you remember)
Important details about your Huel account verification email
Your Huel account verification email comes from uk@help.huel.com — Check your spam folder for emails from this address.
Your Huel verification email is sent immediately — Your verification email is sent immediately after you sign up for your Huel account.
You must click the verification link — You must click the verification link in your Huel account verification email to complete your Huel account setup.
The verification link may expire — The verification link in your Huel account verification email may expire after a certain time. If it expires, contact Huel support to request a new Huel verification email.
Even a small typo prevents delivery — Even a small typo in your email address will prevent your Huel verification email from reaching you.
Add Huel to your safe sender list — Adding uk@help.huel.com to your safe sender list helps ensure future Huel emails reach your inbox.
Common causes — If you didn't receive your Huel account verification email after signing up, it's usually because of spam filtering or an incorrect email address.
Need further support?
If you have other questions about your Huel account verification email or creating your Huel account, say "talk to a human" and our team will help.