If you have been charged by Huel but do not remember placing an order, one of the following is usually the cause:
1. Huel subscription renewal
The most common reason is an active Huel subscription renewing automatically.
Check this by logging into your Huel account and selecting “My Subscriptions.”
2. Multiple Huel accounts
Orders and subscriptions are linked to the email address used at checkout.
If you have more than one Huel account (for example, work and personal email), a subscription on another account may have renewed.
3. Shared access to your Huel account
If someone else has access to your Huel account (such as a family member or housemate), they may have placed the order.
4. Unrecognised or fraudulent charge
If none of the above apply, the charge may be unauthorised.
A specialist can investigate and help secure your Huel account if needed
What to do next
Log into your Huel account and check “My Subscriptions”
Search your email inbox (including spam/junk) for Huel order confirmations
Say the word, and we'll escalate it and look into it for you.