My box arrived damaged. What should I do? We're really sorry your box arrived damaged — let's fix this for you.
What to do
Take clear photos of: • The shipping label on the box • The outside of the box, showing the damage • The inside of the box and any damaged items
Share these photos with us in the chat along with your order number
Our team will investigate with the courier and arrange a solution
What you can expect Your solution depends on the damage and contents:
Minor packaging damage (items intact): We may offer a voucher for inconvenience
Items damaged/unusable: We'll replace the damaged items
Packaging tampered or severely compromised: We'll replace the full order
Items missing due to damage: We'll replace the missing items + provide a voucher for inconvenience
Multiple issues: Say the word and we'll connect you with a specialist to assess and arrange the appropriate solution
Important to know
Please keep all packaging until your issue has been resolved — this helps our courier investigation
If multiple parcels were sent, only the damaged box needs reporting
Our team will work with the courier to prevent this happening again