We're sorry your order arrived damaged. Please don't consume a pot with a broken seal or visible damage to the lid or container.
Say "talk to a human" and have your order number and a photo of the damaged pot ready — our team will get a replacement sorted quickly.
What we've done to reduce damage
We've made several packaging improvements for Ramen: boxes now include a cupholder insert to keep pots stable during transit, and the sealing lip on the pots has been enlarged to improve seal integrity. Damage should be less common than with previous pot formats — but if it happens, we'll always make it right.
Need further help? Say "talk to a human" and our team will point you in the right direction.