We're sorry your bag arrived damaged. Here's what you need to know and what happens next.
Is it safe to consume?
If the bag wasn't sealed when it arrived, we cannot guarantee the safety of the product. Even if the powder looks and smells normal, we recommend you dispose of the bag and its contents to be safe.
What to do:
Dispose of the damaged bag — Don't use the product if the bag integrity is compromised
Gather the details:
Your order number
A photo of the damaged bag
The batch number (printed on the back of the pouch)
Let us know — Share these details with us and we'll take it from here
What we'll do:
We'll send you a replacement bag at no cost
You'll get an order confirmation for the replacement
For the inconvenience, we'll also provide a discount code for a future order
Need help?
Say "talk to human" with your order number and photos, and we'll arrange your replacement and compensation right away.
Why we take this seriously:
Damaged packaging during transit happens, but we want to make sure you get safe, quality products. That's why we replace damaged bags immediately and don't want you to risk using a compromised pouch.