1. 🖥️ My machine's screen is black, what should I do?
If your machine’s screen does not turn on, here is the procedure to restart the PC:
🛠️ Open the machine:
Use the provided keys to open the left door.
Then use the Resistorx screwdriver (available in the kit) to open the right door.
⚡ Discharge residual electricity:
Unplug the PC's power cable located behind the screen.
Press the PC’s power button about 10 times to drain any remaining electrical charge.
🔁 Restart the system:
Plug the PC’s power cable back in.
Press the power button to restart the PC.
✅ Finalize:
Close both doors.
Wait a few moments: the STM software will restart automatically.
📞 If the issue persists, contact the hotline at 04 77 92 13 00
2. 🧊 My machine's screen is frozen
If your screen is frozen and unresponsive, follow the steps below:
🔄 Standard restart:
Turn off and then back on the machine using the on/off button located at the top right of the machine.
If successful, the STM software will restart automatically.
🖥️ Restart via internal PC (if the problem persists):
Open the machine doors:
Use the provided keys for the left door.
Use the Resistorx screwdriver (available in the kit) for the right door.
Hold down the PC's power button to force shutdown.
📞 Still frozen?
Contact our hotline at 04 77 92 13 00.
3. ⚙️ The PC is off, what should I do?
🔓 Access the PC:
Open the machine doors using the provided keys and screwdriver to access the PC located behind the screen.
🔌 Check the connections:
Ensure that all cables are properly connected, especially the power cable.
▶️ Start the PC:
Press the PC’s power button to start the reboot.
🔒 Close the doors:
Once the PC has started, close the doors and let the STM software restart automatically.
📞 If none of the above solutions work, contact our hotline at 04 77 92 13 00.
4. 🔁 My machine is stuck on the message "Connecting actuators"
If the "Connecting Actuators" message remains displayed on your machine’s screen at startup, it is most likely due to an indexing number issue.
It’s likely that two containers have been assigned to index "0".
For more information on the connection between X'Locker/X'Smart and X'Locker/X'Sling, refer to the following procedure:
🔗Assigning an X'Locker to an X'Tower/X'Smart
5. 🌐 How do I connect my machine to the internet?
To connect your machine to the internet, several options are available:
If the machine is connected via RJ45 network cables, make sure they are plugged in and connected to your network.
If your machine is connected via a SIM card, refer to this procedure for more information:
🔗SIM card replacement + APN configurationYou can also use a mobile hotspot from a smartphone. For more information, refer to this procedure:
🔗Enable mobile hotspot
6. 🔍 Where can I find the serial number of my machine?
X'Tower/X'Locker/X'Smart/X'Store: the serial number is located at the top of the machine.
X'Sling: the serial number is located on the left side of the machine.
📺 It is also visible on the machine’s screen, in the upper-left corner.
7. 🏋️♂️ What is the maximum weight per compartment for a X'Tower or X'Locker?
X'Tower: 0.6 kg per compartment
X'Locker: 25 kg per compartment, with a total load capacity up to 400 kg depending on the model
8. 🔄 My machine is stuck on the message "Resetting all the data from the server", what should I do?
This message appears when the machine is resetting its data, or if it has been reassigned to a different client on the STS. If the message remains on screen for more than two minutes, there is a problem.
✅ Steps to follow:
Restart the machine
Check the internet connection
Verify the STM version
📞 If the issue persists:
Call 04 77 92 13 00 or email reclamation@sam.eu
9. 🛜 My machine is stuck on the message "Connecting to supervision", what should I do?
The "Connecting to supervision" message appears when the machine is communicating with the STS (supervision). If your machine remains stuck on this message, there are two likely causes:
1. Indexing problem:
X'Locker or other child containers are incorrectly indexed in the STS. One or more child containers may have card number "0", which can cause the STM error message "Connecting to supervision".
ℹ️ Card number "0" is reserved only for the smart unit (X'Tower/X'Smart/X'Store).
📌 Important:
A card number cannot be assigned to two different containers in the same setup (in STS or STM).
📘 To learn more, refer to the procedure:
🔗Assigning an X'Locker to an X'Tower/X'Smart
2. Internet connection problem:
If the internet connection is too slow, the communication between the machine and the STS can fail.
Try using a mobile hotspot.
📞 If the problem persists, contact:
04 77 92 13 00 or reclamation@sam.eu
10. 🌙 The screen goes into sleep mode, what should I do?
🧰 Steps:
Plug in a keyboard through the left door.
Press Ctrl + Shift + Esc to open the Task Manager.
Click “Run a new task”, type explorer, then click OK.
Go to:
System > Power > Screen timeout settings
Set the option to Never to disable sleep mode.
11. 🔄 I want to transfer a machine to my client's company
📎 See procedure:
Transferring a container to another company
12. 🌦️ Can these machines be installed outdoors?
Yes, but it is not recommended.
Machines must be 100% covered to protect them from rain and other weather conditions.
13. 🚛 How do I move or transport my machine?
📎 See specific manual:
Startup / Installation Manual
💡 Use standard lifting equipment (pallet jack, forklift, stacker…) carefully to avoid damage or tipping.
14. 🔌 How to connect a child container (X'Locker, X'Sling)?
Use RJ45 network cables.
Connect an OUT port to an IN port.
📋 You can verify the connection via "Advanced Refill" or by retrieving items from the child containers.
15. 📡 Where is the modem located?
It is located at the top right inside the right door of the X'Tower (open both doors).
📎 See full procedure:
Replacing the modem and SIM card
16. 💽 The PC in my machine has a hard drive issue, what should I do?
If the following error message appears, the PC has a hard drive failure.
⚠️ Steps to follow:
Do not restart or use the machine.
Immediately contact: 04 77 92 13 00 or reclamation@sam.eu
ℹ️ Why this matters:
A faulty hard drive may lead to data loss or further system damage if the machine continues running.
17. 🧠 What are the main technical benefits of the X’ range (Sling, Smart, Tower, Locker)?
📎 Learn more:
SAM'URAI - Connected Vending Machines
18. 🏭 Which industries benefit most from X’Sling, X’Smart, X’Tower, and X’Locker?
19. 💰 What is the price of a machine?
📎 Get a quick quote on:
SAM'URAI - Connected Vending Machines
20. 📈 What is the expected ROI in terms of cost reduction and investment optimization?
📎 See more:
SAM'URAI - Connected Vending Machines
21. 🆔 I badge several times, and the number displayed is different each time
This likely means the badge contains two embedded chips.
📞 Contact the hotline at 04 77 92 13 00 or reclamation@sam.eu so we can inspect the technologies inside the badge.
22. 👆 The touchscreen is not working
Restart your machine (via the screen or the on/off button).
The touchscreen will function normally after reboot.