❓ Do you have a customer service and technical support (SAV) in case of a breakdown?
✅ Yes. SAM Outillage provides a dedicated hotline and a responsive after-sales service (SAV) to assist you in the event of a breakdown, technical issue, or malfunction on your Sam’Uraï® machines.
📆 Opening hours (France)
🕗 Monday to Friday
🕤 8:30 AM – 12:30 PM
🕐 1:30 PM – 5:30 PM
📞 Contact – France (SAM Outillage)
Phone: +33 4 77 92 13 00
Email: reclamation@sam.eu
📹 Video support available: Our technicians can schedule a video call to diagnose the issue live and guide you through the solution remotely.
🌍 International technical support
Depending on your location, you may contact our local technical partners:
🌐 Language / Country | 🧰 Company | 📬 Contact |
🇫🇷 French | SAM Outillage | reclamation@sam.eu |
🇬🇧 English | SAM Outillage (Export) | export@sam.eu |
🇳🇱 Netherlands | RODAC International | +31 46 458 2299 |
🇩🇪 Germany | RODAC Deutschland | +31 46 458 2299 |
🇪🇸 Spain | SHI (Soluciones Herramientas Industriales) | +34 948 32 16 16 |
🧑🔧 On-site technical intervention possible
After a remote diagnosis, an on-site visit can be arranged by a SAM technician or one of our local partners, depending on the severity of the issue and the location of the machine.