❓ What is the X'COMP?
The X'COMP is a next-generation spring compressor designed for mounting and dismounting MacPherson struts. It allows shock absorber replacement in complete safety.

❓ What is the compression capacity of the X'COMP?
The X'COMP has a compression capacity of 4.5 tons, making it compatible with the majority of vehicles on the market.

❓ What types of shock absorbers can it handle?
The X'COMP is designed for MacPherson-type shock absorbers, covering approximately 95% of the automotive market. Some specific models may not be compatible.

❓ Is the X'COMP certified?
Yes. It complies with Directive 2006/42/EC and is ISO 9001 and ISO 14001 certified.

❓ What safety precautions must be taken before use?
The following PPE must be worn:

Also:

❓ How does the X'COMP safety system work?
The X'COMP is equipped with a safety door that prevents access to the cage during operation.
No adjustments are needed, making it user-friendly.

❓ Can it compress reverse-wound springs?
✅ Yes. The X'COMP is compatible with reverse-wound springs.

❓ How do I install the X'COMP?

❓ What is the recommended maintenance frequency?
Monthly maintenance is advised, including:

❓ What should I do in case of malfunction?
Contact SAM Outillage hotline:
📞 +33 (0)4 77 92 13 00
📧 reclamation@sam.eu
Do not attempt repairs or modifications yourself.

🚗 Compatibility and Special Cases

❓ Is the X'COMP compatible with all vehicles?
The X'COMP is compatible with about 95% of vehicles, except certain models (non-exhaustive list):

❓ What if the shock absorber mount has studs?
Reposition or screw the mounting nuts onto the studs before operating.

❓ Can it be used for fork-shaped struts?
❌ No. The X'COMP is not compatible with this type.
The fork must be removed before use.

❓ What is the warranty period for the X'COMP?
🕒 3 years from the date of purchase.
✅ Covers: manufacturing defects
❌ Does not cover:

❓ Does the warranty cover user modifications?
❌ No.
Any modification or use of non-SAM parts voids the warranty.

❓ What should I do in case of breakdown or anomaly?
Contact SAM Outillage support:
📞 +33 (0)4 77 92 13 00
📧 reclamation@sam.eu

📏 Compatible Dimensions and Spare Parts

❓ What shock body diameters are compatible?
The strut clamp has 3 positions:

❓ Can I reorder centering rods or a kit?
Yes. In case of loss or breakage, you can reorder:

📦 Component References:

❓ The upper threaded part is stuck in the mount and cannot pass through.
​Solution 1: Decompress and recompress the spring with the machine while guiding the shock rod using the appropriate centering rod and guide.
​

Solution 2: Insert a wrench onto the threaded part and turn counterclockwise until it comes out enough to install the top nut. Use a ratchet wrench.
​

If, however, it's difficult to get the shock absorber rod through the cup, there's a second solution. This involves inserting a wrench corresponding to the upper thread of the strut into the shock absorber rod, then turning counter-clockwise. The upper threaded part should rise up through the cup until it is sufficiently extended to position the nut securing the upper part of the shock absorber. The use of a ratchet wrench is recommended.

🚗 Compatibility and Special Cases

❓ Is the X'COMP compatible with all vehicles?
The X'COMP is compatible with about 95% of vehicles, except certain models (non-exhaustive list):

❓ What if the shock absorber mount has studs?
Reposition or screw the mounting nuts onto the studs before operating.

❓ Can it be used for fork-shaped struts?
❌ No. The X'COMP is not compatible with this type.
You must remove the fork before using the machine.

🛡️ Warranty and Support

❓ What is the warranty period for the X'COMP?
🕒 3 years from the date of purchase.
✅ Covers: manufacturing defects
❌ Does not cover:

❓ Does the warranty cover user modifications?
❌ No.
Any modification or addition of non-SAM parts voids the warranty.

❓ What should I do in case of breakdown or anomaly?
Contact the SAM Outillage hotline:
📞 +33 (0)4 77 92 13 00
📧 reclamation@sam.eu

📏 Compatible Dimensions and Spare Parts

❓ What shock absorber body diameters are compatible?
The strut clamp has 3 positions:

❓ Can I reorder a centering kit or rods?
Yes. If lost or broken, you can reorder:

📦 Component References:

❓ The upper threaded section is stuck in the mount and cannot pass through.
If the upper threaded part of the shock absorber is stuck in the mount, there are two possible solutions:

1. Decompress then recompress the spring with the machine, while guiding the rod with the corresponding centering rod. A guide may assist in realigning the rod with the mount.
📸 Insert photo

2. If it's still difficult to get the rod through, insert a wrench corresponding to the rod’s thread into the rod and turn it counterclockwise. The threaded part should rise through the mount enough to position the nut on top. A ratchet wrench is recommended.
📸 Insert photo

🐢 Slow Decompression of the Shock Absorber in the XCP-45

❓ Observed issue:
Slow movement of the cylinder (either compression or decompression) suggests a degradation of the XCP-45.

🔍 Diagnostic Steps

🛠️ Temporary fix:
Keep the door manually shut during use

📞 Permanent fix:
Contact SAM Outillage After-Sales Service to replace the door sensors

❌ XCP-45 Cannot Compress a Shock Absorber

❓ Observed issue:
The machine is unable to apply compression → likely degradation of internal components.

🔍 Verification Steps

🛠️ Temporary fix:
Hold the door closed during operation

📞 Recommended fix:
Contact SAM Outillage After-Sales for a repair

🔧 Procedure if the XCP-45 Door Won’t Open

If the XCP-45 door fails to open, follow diagnostic steps based on the behavior.

🔊 1. A “Click” is heard and the locking bar moves (left side)
🔧 This means the opening system works, but the adjustment between the locking bar and pins is incorrect.

Possible causes:

Action:
Readjust the pins.
👉 Refer to the dedicated procedure.
📸 Insert photo

🔇 2. No “Click” is heard
➤ Open the door with the help of an authorized technician (remote support available)
🔍 Check if the strut touches the bottom position sensor of the piston
​

🟢 A. If contact is made:
Try to manually operate the locking bar through the side holes.

🔴 B. If no contact is made:
Ensure nothing blocks between:

If clear:

Adjust the rail alignment.
👉 Refer to the appropriate procedure with a qualified person.

❓ The XCP-45 door has a defect or issue

Case 1 – Door won’t open:
Refer to the previous question on door non-opening.

Case 2 – Door is damaged (dent, crack, etc.):
The door must be replaced. It protects the operator in case of spring or shock absorber failure.
➡️ Follow the “DOOR REPLACEMENT” technical sheet.

❓ What if my XCP-45 has an air leak and no longer functions correctly?

🛠️ Preliminary Checks:

🔍 Leak Localization:

Air connector:
➡️ Follow the “Air Connector Replacement” procedure

Left side bar:
➡️ Requires return to After-Sales

Top control panel:
➡️ Also requires return to After-Sales

Rear maintenance hatch:
➡️ Contact After-Sales for guidance

❓ FAQ – My safety hatch is broken or damaged

The safety hatch is critical. If cracked or damaged, it must be replaced immediately.
➡️ Follow the “Safety Hatch Replacement” technical sheet.

❓ My slide clamp has an issue

If the shock absorber clamp is hard to position or doesn’t fix correctly, this may indicate mechanical failure or wear.
➡️ Follow the “BRACKET REPLACEMENT” technical sheet.

❓ Is there a difference between XCP and X'COMP?

No. XCP is the technical reference, X'COMP is the commercial name. Both refer to the same product with no difference in function or version.

❓ How to replace the X'COMP control button?

This operation must not be performed by the user.
➡️ Return the unit to SAM Outillage After-Sales Service.
Self-repair voids the warranty and may damage the product.

The serial number is located on the left side of the X’COMP, on the compressor identification plate. 👉 Here is the location below: