The Sam hotline offers a support and assistance service dedicated to responding to customer queries and concerns. Available Monday to Thursday from 8.30am to 12.30pm and 1.30pm to 5.30pm, and Friday from 8.30am to 4.35pm, the hotline is committed to providing effective support to ensure customer satisfaction. Please note that this service is not available on public holidays.
For assistance, technical support or to make a complaint, customers can contact our hotline on 07 44 92 13 00. We understand the importance of smooth and efficient communication, which is why our team is trained to offer precise answers tailored to each situation.
In addition to telephone support, customers can also contact us by e-mail at réclamation@sam.eu. Whether you have questions, comments or specific concerns, our team is committed to treating each request with the attention and diligence it deserves. We strive to respond to emails as quickly as possible to ensure an optimal customer experience.
The Sam hotline is more than just a support service; it's a commitment to quality and customer satisfaction. We are here to accompany, guide and support you every step of the way, ensuring that your experience with our services is as smooth and enjoyable as possible.
Hotline opening times (excluding public holidays)
Monday to Thursday :
8.30am to 12.30pm & 1.30pm to 5.30pm
Fridays :
8.30am to 12.30pm & 1.30pm to 1.30pm
Phone number: 04 77 92 13 00
E-mail address: reclamation@sam.eu