We hope that your service from PHOENIX runs smoothly, but sometimes, you may need to speak to someone for help.
From time to time there may be information on your order that may not make sense. These order responses come directly from the wholesaler/supplier. Below is a list of what they are, and what they mean:
DIS - The product has been discontinued. You will need to order a different product.
OOS - The product is currently out of stock. The best solution here is to contact the Customer Service Team to find out when the item will be back in stock. They can also place an order for an alternative products if needed.
MCS - Manufacturer Cannot Supply. The best solution here is to contact the Customer Service Team to find out when the item will be back in stock. They can also place an order for an alternative products if needed.
If you have a query about an order you have placed with PHOENIX, please get in touch with the PHOENIX customer service team on 0333 207 4110 or via email.
The PHOENIX Customer Service Team can help with the following:
Delivery issues
Account queries
Missing items
Out-of-stock enquiries
Placing orders
Copies of invoices
Copies of credit notes