If you have placed on order on our eShop and need to check the order details, you can do this in the My eShop Orders section of the website which is accessible from the homepage or the Account Dashboard.
Here you will be able to see an overview of all your eShop orders, including Order Number, Date, Value and Number of products on the Order.
Click the View Detail button to see more detail about a particular order, including what was ordered, the price, any delivery charges and the delivery address.
From time to time there may be information on your order that may not make sense. These order responses come directly from the wholesaler/supplier. Below is a list of what they are, and what they mean:
DIS - The product has been discontinued. You will need to order a different product.
OOS - The product is currently out of stock. The best solution here is to contact the Customer Service Team to find out when the item will be back in stock. They can also place an order for an alternative products if needed.
MCS - Manufacturer Cannot Supply. The best solution here is to contact the Customer Service Team to find out when the item will be back in stock. They can also place an order for an alternative products if needed.
If you have a query about an order you have placed with PHOENIX, please get in touch with the PHOENIX customer service team on 0333 207 4110 or via email.
The PHOENIX Customer Service Team can help with the following:
Delivery issues
Account queries
Missing items
Out-of-stock enquiries
Placing orders
Copies of invoices
Copies of credit notes