As a PSUK member you have access to the PSUK Portal which is a dynamic one screen ordering system that gives you the facility to place orders, view historic orders, access sales information on products and take advantage of our MyDeal and APM+ propositions.
The PSUK Portal has the ability to control purchasing to ensure you are not at risk of losing profit or income, which we know is vital in Dispensing Doctor practices.
Once you have logged in to the PSUK Website and reached the PSUK Portal, your historic order information can be found in a few different places.
The first place is the PHD Orders tab. The PHD Orders tab will show you all your orders, including the responses for the items on your order.
The next place is the Order History section, which is on the right hand side of the page:
Here you can see your most recent 100 orders and can search for an order by date range and/or order reference
Lastly you could also use the Recent Orders sections, also found on the right hand side of the page:
All of the above contain place contain all of the information you may need about your orders.
From time to time there may be information on your order that may not make sense. These order responses come directly from the wholesaler/supplier. Below is a list of what they are, and what they mean.
PHOENIX Order Responses:
Supplied by PHX - The item was successfully transmitted and will be sent on your next PHOENIX delivery.
Ordered Product/Substituted By - This means the item you ordered has been substituted. This could be due to APM or that you have activated a Brand Switch or Generic Switch
DIS - The product has been discontinued. You will need to order a different product.
OOS - The product is currently out of stock. The best solution here is to contact the Customer Service Team to find out when the item will be back in stock. They can also place an order for an alternative products if needed.
MCS - Manufacturer Cannot Supply. The best solution here is to contact the Customer Service Team to find out when the item will be back in stock. They can also place an order for an alternative products if needed.
CNR - Code Not Recognised. This means you have ordered using a code that the PHOENIX system does not recognise. We do try and create substitutions for items that return a CNR response, but we do advise checking if the item has been ordered.
To Be Supplied By LSP - the item has been switched from PHOENIX to AAH or Alliance
Quantity to deliver XX on next van from [Depot] - The item has been switched to another PHOENIX depot meaning it may not arrive on your next PHOENIX delivery. This may be due to the item being out of stock or that it is not stocked in that particular depot.
10 - This means that a reply was not available at the time of ordering. If the Available Quantity column includes a number then the item has been ordered successfully.
Order Taken On Standby - This response appears when the PHOENIX system is very busy. Orders are usually placed successfully, but we do advise you check.
Alliance/Unichem Responses:
Supplied by UNICHEM - The item was successfully transmitted to Alliance Healthcare for delivery.
Unable to process order, Contact UNICHEM - The order has not been transmitted. This may be due to incorrect Alliance details. If the Alliance details that we have are correct, we advise you contact Alliance Healthcare for more information.
Manufacturer Cannot Supply - This means the manufacturer has not been able to supply the product to Alliance. Please contact Alliance for more information.
Regret No Stock - The product is currently out of stock.
Alliance Order Failure - The order has not been transmitted to Alliance. We advise you contact Alliance for more information.
AAH Responses:
OK - The item was successfully transmitted to AAH for delivery.
Order Taking Rejected Request - The order has not been transmitted to AAH. This may be due to incorrect AAH details. If the AAH details that we have are correct, we advise you contact AAH for more information.
AAH Order Failure - Contact AAH - The order has not been transmitted to AAH. This may be due to incorrect AAH details. If the AAH details that we have are correct, we advise you contact AAH for more information.
AGENCY RESTRICTED/MONTHLY QUOTA EXCEEDED - This means that the product is either capped or has been restricted and you have reached your monthly limit. We advise you contact AAH for more information.
CEASED TO STOCK - This means that AAH no longer supply the product.
DISC BY MFR - The product has been discontinued. You will need to order a different product.
SUPPLYING FROM [DEPOT] - The item will arrive from another depot, so make take longer to arrive.
SDF - Supplier Delivery Failure. This means the manufacturer has not been able to supply the product to AAH. Please contact Alliance for more information.
SDF TO FOLLOW - This means the item is currently not available from AAH, but has been put on back order. If you need to remove the back order, please contact AAH.