We value your feedback and are here to help as best we can. We understand that issues may arise, and we are committed to resolving them promptly and efficiently.

If you have a complaint, please contact the PSUK Team on 01904 558360 or via email.

We will gather all the necessary information, such as your name, telephone number and email address so we can address your concerns effectively.

Rest assured, your complaint will be acknowledged, and we will confirm the next steps via email. If you prefer not to disclose certain details, you may leave your contact number and we can arrange for someone to call you.

If your complaint is related to our transport department or deliveries, please contact the PHOENIX Customer Service Team on 0333 207 4110 or via email

We appreciate your understanding and cooperation in using the appropriate channels to address your inquiries or complaints. Our team is committed to providing you with excellent customer service and resolving any issues you may encounter.