This guide applies to non-migrated users. If you have migrated from a previous platform and need to update your email address, please contact Mercell Support for assistance.
Steps to Update Your Email
Click your name in the top-right corner of the page.
Select My Profile.
On the General Info tab, click Change Email.
Enter your new email address.
You will receive a confirmation message indicating that the verification email has been sent, and your new email address will be displayed. If you do not receive the email, you can choose to resend the verification code. The email is typically delivered within one minute.
Open the email and click Verify your email.
Enter your password and click Save.
Your email address is now successfully updated, and you can log in using your new email.
An Organisation Administrator can also update the email addresses of users within the organisation via User Management.
Article Ref: 060120260907