Skip to main content

How to approve a new user registered in your company

This guide provides details for how Organisation Administrators approve newly registered users.

When a new user registers under a company that already exists in Mercell Tendering and Bidding, they are automatically assigned the role type User within the company account.

This role provides limited access, and the user cannot access any company data or paid functionalities, even if the user profile shows as Active.

Before the user can fully access the account, they must be approved by the Organisational Administrator. Assigning the appropriate permission roles is a critical part of this approval process.

Pending registration:

  1. You have registered via app.mercell.com (Sign Up) and have been linked to an existing organisation profile. Your registration is currently in Pending registration status.

  2. At this stage, your access is limited. The organisation’s administrator(s) have been notified that a new user has registered and must approve your access before you can fully use the account.

  3. If you know which colleague is registered with Mercell Tendering and Bidding, you may contact them directly to help speed up the approval process.

  4. If you are unsure who the administrator is, or if approval has taken longer than expected, you may contact Mercell Support for further assistance.

Only an Organisation administrator can approve new user requests.

Steps to approve a New User:

  1. You have received an email (or online notification) that a new user registered in your company.

  2. Click on the View tab in the email, and you will be directed to the new user’s profile in the platform.

    • If the user does not belong to your company, please contact Mercell Support for further assistance.

    • If the user does belong to your company, continue with the steps.

  3. Click Roles to approve the user by editing their permission access.

  4. The role type User must be replaced by Basic User.

  5. Select the roles the user should have and click ‘Save’.

The Organisation Administrator role can be assigned in addition to the Basic User role when needed. There is no limit to the number of administrators a company can have.


Additional roles may be available depending on your company’s subscription package.

The changes take effect immediately.

Please inform the user that their account has been approved and that they now have access to the company’s subscriptions (if any).

Article Ref: 120220261210

Related Articles
Did this answer your question?