Tried to reset your password, but are not receiving an email with instructions?
Please follow the steps below to troubleshoot the issue:
Troubleshooting steps
Check your junk-/spam-folder for an email with the subject “Reset your password instructions”
Add the domain @mercell.com to your safe-senders/contacts list.
Accept the domain @mercell.com for your organisation. This might require assistance from your IT Department.
Re-try resetting your password in case of typos.
Note: If the instructions have not been delivered to your inbox or your spam folder within 10 minutes, please raise a ticket with your local support team.
Article Ref: 060120261019