We're sorry to hear you're thinking about leaving! We understand, however, that sometimes circumstances require change and new solutions.
Use cases
Closing down a photography business
Opting out of the Mafelo platform tools
📣Note: If the only reason for deleting your account is wanting to change your email address, you don't need to delete your profile and lose your data! You can easily update it in the settings, keeping all your existing galleries, price lists, and client database. Check our guide: How to change the email address on your photographer account.
How to delete your account
Below you will find a brief guide on closing your profile.
Log in to your photographer account
Click your username in the bottom-left corner of the menu
Select My Profile
Scroll to the very bottom of the page and click the Delete Account button
Enter a brief reason for deleting your account in the window that appears
Confirm that you wish to delete your profile
📣Note: Your honest feedback about why you're leaving is very important to us. Your input helps us learn which areas of the application we can still improve!
⚠️Important: Account deletion is irreversible. Please make sure to download all necessary information from the system and settle any outstanding payments with your clients before taking this step.
Frequently Asked Questions (FAQ)
Will my clients still have access to their photos after I delete my account?
No, once your account is permanently deleted, all galleries will be deactivated. Clients will no longer be able to view, pay for, or download photos from your galleries. Make sure everyone has had a chance to download their paid orders.
Can I recover a deleted account if I change my mind?
Unfortunately, no. The account deletion process is completely irreversible and permanently removes your data from our system for security reasons.